Ken Quach - State Farm Agency Is Hiring A Bilingual Customer Care

Join a dynamic team committed to delivering exceptional customer service! We are hiring a Bilingual Customer Care Specialist (Vietnamese/English) at Ken Quach - State Farm Agency in Houston, TX. No prior insurance experience necessary – training provided! 🌟

About the Role

State Farm Agency in Houston, TX, is seeking an enthusiastic and professional Bilingual (English/Vietnamese) Customer Concierge to join our team. The ideal candidate will be fluent in Vietnamese and possess a strong passion for helping others, delivering a remarkable experience throughout the claims process. If you are outgoing, personable, and eager to grow your career, we want to hear from you! 🚀

Responsibilities

• Specialize in providing an exceptional customer experience 😊
• Identify opportunities to make clients feel valued and appreciated 💖
• Build relationships and rapport with clients via “KYC” (Know Your Customer) 🧑‍🤝‍🧑
• Assist customers through their claim process 🚗
• Support in resolving customer complaints effectively 🛠️

What You Will Receive

• Base pay plus bonus 💰
• Paid time off (vacation and sick days) 🏖️
• Valuable experience in a growing industry 🌱
• Opportunities for advancement within the agency 📈

Ideal Candidate Profile

• Willing to obtain a Property and Casualty insurance license 📜
• Excellent phone skills and active listening abilities 📞
• Comfortable making outbound calls 🗣️
• Genuinely excited about helping customers ❤️
• Patient, empathetic, and passionate communicator 🧠💬
• Able to empathize with and advocate for clients 🤝
• Strong problem-solving skills 🔧
• Excellent communication and presentation skills 🎤
• Capable of multitasking, prioritizing, and managing time effectively ⏰
• Bilingual fluency in English and Vietnamese 🎓

Additional Information

This position is with a State Farm independent contractor agency, not directly with State Farm Insurance Companies. All employees must successfully complete applicable licensing requirements and training programs. Please note, State Farm agents are independent contractors who hire their own staff. Employees are not employees of State Farm Insurance Companies. 🤝