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ASRC Federal Is Hiring A Bilingual Contact Center Customer Service Rep
ASRC Federal is a leading government contractor dedicated to advancing missions in space, public health, and defense. As an Alaska Native owned corporation, our work helps secure a sustainable future for our shareholders. Join our team and discover why we are recognized as a top veteran employer and a Certified Great Place to Work™. 🚀✨
Position: Bilingual Customer Service Representative (Spanish & English) - Support for NHTSA Hotline
Agile Decision Sciences, a wholly owned subsidiary of ASRC Federal, is seeking a Bilingual (Spanish Fluency) Customer Service Representative with call center/contact center experience to join our expanding team supporting the National Highway Traffic Safety Administration (NHTSA) Hotline.
Fluency in Spanish is a requirement. 🗣️🇪🇸
What We Offer
- Competitive benefits package including tuition reimbursement 🎓
- 401(k) matching
- Medical, dental, and vision plans
- 3 weeks of paid time off
- 11 holidays per year
- And much more!
Apply today and let's discuss your next steps! 🚀
Requirements
- Must currently reside in the DMV area (Washington, DC; Maryland; or Virginia) or will not be considered.
- High School Diploma/GED (some college experience desirable)
- 1-3 years of work experience, including customer service in call center or contact center environments
- Fluency in Spanish
- Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to work from 10am to 7pm or 11am to 8pm, Monday through Friday (no weekends)
- Strong oral and written communication skills, with effective research, organizational, and time management abilities
- Good problem-solving skills with the ability to multi-task and meet strict deadlines
- US Citizenship or permanent residency required, with the ability to obtain a public trust security clearance
Responsibilities
- Handle incoming calls and inquiries related to vehicle registration and other NHTSA matters in a call center environment.
- Maintain courteous and efficient telephone etiquette, including:
- Preparation for calls
- Clear and proper speech
- Active listening
- Sensitivity to callers’ needs and moods
- Handling irate callers
- Screen calls effectively
- Providing accurate information
- Appropriate call transfers
- Taking complete and accurate messages
- Concluding calls courteously
- Ensure prompt resolution of call center issues through effective problem identification and follow-up research.
Benefits & Compensation
We invest in our employees by offering:
- Competitive pay and comprehensive benefits
- Health care, dental, and vision insurance
- Life insurance
- 401(k) retirement plan
- Education assistance
- Paid time off, holidays, and other paid leave as required by law
Note: Salary ranges are provided as general guidelines and actual compensation will depend on experience, skills, education, location, and other factors.
Equal Opportunity Employment
ASRC Federal and its subsidiaries are Equal Opportunity Employers. All qualified applicants will be considered without regard to race, gender, color, age, sexual orientation, gender identity, national origin, religion, marital status, ancestry, citizenship, disability, veteran status, or any other protected factor under law. 🌍✊