OneDigital Is Hiring A Bilingual Client Advocate

Join Our People-Focused Organization in Employee Benefits

At the heart of our company is a deep commitment to helping over 100,000 employers provide comprehensive health and insurance solutions for their employees. We stand out by offering innovative services, cutting-edge technology tools, and a team that truly cares. If you're passionate about making a difference in people's healthcare access, consider building your career with OneDigital.

🚀 Our Newest Opportunity

Summary: To address all employer health benefit issues raised by OneDigital clients and their employees, including billing, enrollment, termination, liaising with insurance carriers, and providing guidance on federal and state legislation.

🛠️ Essential Duties and Responsibilities

• Speak and write fluently in Korean.
• Maintain a full book of business based on employee lives and Client Advocate level (I, II, or III), delivering A+ service.
• Interact directly with clients and employees to answer questions, resolve issues, and log inquiries into D365.
• Serve as a liaison with insurance carriers to resolve claims issues.
• Collaborate with doctors’ offices, hospitals, and pharmacies to resolve claim, pre-authorization, and billing issues.
• Assist clients with the appeal process.
• Answer questions related to legislation and benefit laws, including HIPAA and COBRA.
• Help resolve enrollments, terminations, and billing concerns.
• Utilize software such as MS Outlook and other Microsoft applications.
• Build and nurture strong relationships with clients.
• Proactively check in with clients' key contacts monthly.
• Participate in Client Health Fairs and Open Enrollment Meetings, both in person and via ZOOM.
• Conduct benefit review sessions with employees via ZOOM, providing guidance on claims and benefits navigation.
• Attend training programs to enhance industry knowledge and organizational skills.
• Support clients when the main Client Advocate is unavailable.
• Perform other duties as assigned.
• Hold a valid State Health and Life Insurance License.

🎯 Qualifications, Skills, and Requirements

• Strong problem-solving skills and resourcefulness.
• Persistent drive to achieve results.
• Excellent organizational and prioritization skills.
• Service-oriented attitude; compassionate, empathetic, and dedicated.
• Exceptional verbal and email communication skills; clarity is key.
• Outstanding phone skills, responsiveness, and honesty in communication.
• Proficiency with Microsoft Office (Word, Outlook) and the ability to adapt to new systems like D365 and carrier portals.
• Ability to manage multiple projects effectively.
• Team player with the ability to collaborate with colleagues and other roles.
• Promotes cooperation and a culture of shared success.
• Share innovative ideas focused on solutions and blameless problem-solving.
• Embodies OneDigital’s shared values and principles.
• Manage a book of business as follows: 2,800 lives (CA1), 3,800 lives (CA2), 5,000 lives (CA3), and 7,000 lives (CA4).
• Meet metrics for each advocacy level.
• Complete the Predictive Index Assessment.

🎓 Education, Training, and Experience

• At least 1 year of experience in insurance (claims, benefits, customer service, etc.).
• High school diploma required; bachelor’s degree preferred.
• Ongoing education encouraged, including industry coursework leading to professional credentials.
• Must possess your state’s Life, Accident, and Sickness Insurance license.
• Fluent in Korean, both written and spoken.

💰 Compensation & Benefits

The typical base salary range nationwide is $50,000 to $65,000 per year, depending on skills, education, experience, and location. Additional benefits include:

• Performance-based bonuses and commissions
• Comprehensive health, dental, vision, and wellness benefits
• Retirement plans
• Paid time off and overtime pay where applicable
• Learning and development programs
• Reimbursement for job-related expenses
• Perks and discounts

For more information, visit: www.onedigital.com/careers

🤝 Equal Opportunity & Commitment to Diversity

OneDigital is proud to be an equal opportunity employer, celebrating diversity and fostering an inclusive work environment. We do not discriminate based on protected characteristics under federal, state, or local law, including veteran status, race, gender, age, pregnancy, disability, or genetic information.

We consider qualified applicants with arrest or conviction records in compliance with local Fair Chance Ordinances and applicable laws in various states.

Our commitment is to hire the most qualified candidates, regardless of background, and to cultivate a culture where everyone feels valued, respected, and supported.