Asociacion Puertorriquenos En Marcha Inc Is Hiring A Behavioral Health Receptionist Bilingual

Join a dedicated team at Asociación Puertorriqueños en Marcha (APM) as a Behavioral Health Receptionist, where you will serve as the vital first point of contact for clients and staff in a community-focused environment. This role offers competitive pay, benefits, and opportunities to make a positive impact in North Philadelphia communities. 😊

📝 Job Overview

Salary: $17.00 per hour plus benefits

Department: Behavioral Health

Job Type: Full Time (5 days a week, 40 hours total), Non-Exempt (pays overtime)

🕒 Work Schedule & Locations

• Location 1: 4301 Rising Sun Ave, Philadelphia, PA 19140
  Open Monday through Friday from 7:00 am to 3:30 pm or from 8:30 am to 5:00 pm
• Location 2: 3265 N Front Street, Philadelphia, PA 19140
  Hours: Monday to Friday from 7:00 am to 6:00 pm, Saturday from 7:30 am to 4:00 pm

We value applicants who are flexible with a rotating schedule when necessary, and bilingual in English and Spanish to effectively serve our diverse community.

🌟 About APM

Since 1970, Asociación Puertorriqueños en Marcha (APM) has been empowering families in North Philadelphia through services including early childhood education, foster care & adoption, mental & behavioral health, community development, housing, and community schools. 🏡

🔹 Job Summary

As a Behavioral Health Receptionist, you will be the first friendly voice and face, facilitating communication between participants, therapists, and physicians. Your role involves answering questions, providing information, maintaining records, and supporting both clients and staff with excellent organizational and customer service skills. Bilingual proficiency in English and Spanish is essential.

📝 Key Duties & Responsibilities

• Greet visitors and program participants, directing them to appropriate staff members
• Answer and screen phone calls, take messages, and forward calls as needed
• Check participant eligibility using the PROMISE system at each treatment event
• Conduct initial intake procedures for new program members
• Update and manage lists of active and closed cases, ensuring confidentiality
• Type reports, memos, labels, and correspondence accurately
• Process daily billing for therapists and psychiatrists
• Manage psychiatrists’ schedules, prepare charts, and coordinate appointments
• Maintain inventory of office supplies and equipment, and coordinate material pickups

🎁 Benefits & Perks

• Medical Insurance Plan or $100/month Reimbursement (with proof of current plan) 💉
• Wellness programs such as Livongo, Sword Virtual Care, and WondrHealth 🚑
• Dental, Vision, Life, AD&D, Critical Illness, Accident, and Hospital Indemnity through Sun Life Financial 🦷👓
• Basic Life Insurance (fully employer-funded) 🛡️
• Short-term & Long-term Disability Insurance
• 403B Retirement Plan via Mutual of America
• Flexible Spending Accounts for healthcare, childcare, transportation, and parking
• Employee Assistance Program (EAP) at no cost 🌱
• Employee Referral Program – earn up to $600 💸
• 20 days of Paid Time Off for illness, vacation, or emergencies 🏖️
• 12 Paid Holidays 🎉

📝 Requirements

• Education: High School Diploma, GED, or equivalent
• Experience: At least 2 years in a mental health environment as a receptionist or intake personnel
• Proficiency with office machines, phone systems, fax, PDFs, and information systems
• Sensitivity and responsiveness to persons with disabilities
• Ability to work cooperatively and maintain high confidentiality standards
• Bilingual/Bicultural: Spanish and English preferred; fluency in Microsoft Word, Excel, and other applications essential

🌈 Equal Opportunity & Additional Requirements

APM is committed to equal employment opportunity. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Important: If hired, applicants must submit clearances including FBI fingerprints, Child Abuse Background Check, and Criminal History Clearance, among other documentation. 🔍