TD Is Hiring A Banking Associate

Join Our Team as a Banking Associate at TD Bank! 💼

TD Bank is seeking a dedicated Banking Associate in Roselle, New Jersey, to deliver exceptional customer service and build lasting relationships with clients. If you are passionate about banking, personal growth, and making a difference, this role offers a rewarding opportunity!

Work Location 📍

Roselle, New Jersey, United States of America

Hours ⏰

30 hours per week

Pay Details 💰

Range: $23.75 - $31.00 USD per hour

TD is committed to fair and equitable compensation, offering growth opportunities and skill development. The actual offer may vary based on skills, experience, location, and organizational needs. Candidates are encouraged to discuss compensation questions openly with recruiters.

Line of Business 🏦

Personal & Commercial Banking

Job Description 📝

The Banking Associate plays a vital role in delivering TD’s brand promise by accurately completing banking transactions and providing advice on financial products and services to help customers achieve their goals.

Depth & Scope 🔍

• Process customer transactions, open accounts, and educate customers on banking products
• Build trust through educational content, consulting, and proactive recommendations
• Utilize TD's systems to engage with customers, deepening relationships through advice and guidance
• Understand customer needs to promote suitable products and refer to specialists
• Handle various banking transactions on the teller line and platform
• Service customers with deposit accounts, digital banking issues, debit/credit cards, and more
• Engage customers through outreach, appointments, and lead management activities

Education & Experience 🎓

• High school diploma or GED
• At least 1 year of customer service experience (volunteering, education, military experience preferred)
• Demonstrated customer service skills
• Willingness to work evenings, weekends, and holidays
• Teller experience preferred
• Completion of Teller and platform training upon hire
• Strong organization, communication, and problem-solving skills
• Proficiency in Microsoft Office
• Notary License preferred

Customer Accountabilities 🤝

• Deliver legendary customer service and promote TD products
• Establish and nurture relationships by actively listening and offering solutions
• Manage wait times and facilitate customer appointments
• Serve as the first point of contact for customer inquiries
• Support the bank’s customer service strategy and drive referrals
• Ensure compliance with policies, procedures, and regulations
• Complete all required training and adhere to audit and regulatory standards
• Follow the TD Code of Conduct consistently

Shareholder Accountabilities 🏦

• Process operational activities in compliance with regulations (e.g., Bank Secrecy Act, Patriot Act)
• Accurately handle transactions such as account openings/closings, deposits, and withdrawals
• Maintain cash drawer security and follow authentication protocols
• Perform tasks adhering to open/close procedures and policies

Employee & Team Responsibilities 🤝

• Foster a positive work environment aligned with TD's culture and values
• Participate actively in performance and development activities
• Represent TD’s brand externally and internally
• Collaborate with team members to enhance team success
• Seek opportunities for growth and skill enhancement
• Embrace change and promote inclusive culture
• May train and mentor new colleagues

Physical Requirements 📋

Frequency:

• Sedentary work: Frequent
• Multiple tasks: Continuous
• Operating office equipment: Continuous
• Sitting: Frequent
• Standing & walking: Frequent
• Moving in confined spaces, lifting under/over 25 lbs., bending, kneeling, crawling, climbing, reaching, pushing, pulling, twisting: Occasional
• Responding to sounds, concentrating, reading, writing, basic math: Continuous
• Travel: Occasional local, none international

Who We Are 🌎

TD is one of the world's leading financial institutions, providing banking services to over 27 million households globally. With more than 95,000 colleagues, we strive to create a simple, fast, and amazing banking experience, emphasizing client relationships and innovation.

Our Total Rewards Package 🎁

Our comprehensive benefits include competitive salary, incentives, health and wellness programs, retirement plans, paid time off, banking discounts, career development opportunities, and recognition programs.

Additional Information ℹ️

We are dedicated to supporting our colleagues' growth through training, onboarding, and ongoing development conversations. TD is committed to diversity, inclusion, and equal opportunity employment.

If you require accommodations during the application process, please contact USWAPTDO@td.com, providing your name, contact details, and accommodation needs.