Providence Is Hiring An Associate Patient Services Specialist

Join our team as an Associate Patient Access Representative and be a vital part of delivering compassionate, patient-centered care at Covenant Medical Group. Here's your opportunity to make a difference in a dynamic healthcare environment! 😊

🌟 Job Description

Under the guidance of the PAS manager, the Associate Patient Access Representative is responsible for assisting patients with on-site registration and arrival procedures for both scheduled and unscheduled visits. This role involves collecting accurate demographic and insurance information, as well as patient liability details at the time of service. The individual will also handle financial clearance functions on assigned accounts during registration and perform miscellaneous client service activities, including valuables collection and providing basic customer service. The representative greets and serves patients professionally, warmly, and respectfully to foster positive encounters.

💼 About Providence & Our Culture

Providence caregivers are not just valued—they’re invaluable. Join us at Covenant Medical Group and thrive within a culture rooted in patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters because we believe empowering our team members is key to inspiring and retaining the best talent. 🚀

🛠️ Required Qualifications

• Demonstrated some knowledge of revenue cycle structure.
• Familiarity with hospital information systems; proficient in computer and office equipment use.
• Ability to complete assigned functions efficiently.
• Skill in identifying and escalating registration and customer service issues.
• Effective verbal and written communication skills.
• Proficiency in computer software programs and basic office equipment.
• Ten-key touch proficiency and typing speed of 30-40 WPM.
• Age-Related Competencies: Ability to work effectively with patients of all ages, explain payor benefits, and manage situations requiring voice elevation or repetitive information with understanding.

🎯 Preferred Qualifications

• Familiarity with basic financial clearance functions.
• Bilingual in English and Spanish.

🌟 Why Join Providence?

Our best-in-class benefits are thoughtfully designed to support your well-being, professional growth, and financial security. We care for you so you can focus on delivering compassionate care to our communities' most vulnerable members. 💖

🏥 About Providence

At Providence, our promise is “Know me, care for me, ease my way.” Working across a diverse family of organizations means that regardless of your role, we’ll walk alongside you in your career journey, providing support and fostering an inclusive workplace where diversity is celebrated. With over 120,000 caregivers across more than 50 hospitals and 1,000 clinics in states like Alaska, California, Montana, and more, we’re committed to serving people, advancing healthcare practices, and honoring over a century of service to the underserved. 🌍

Note: The listed pay range is a base figure; additional compensation such as shift differentials, overtime, premiums, or bonuses may be available.

🎁 Benefits & Perks

• Retirement 401(k) Savings Plan with employer matching
• Comprehensive healthcare benefits (medical, dental, vision)
• Life and disability insurance
• Paid parental leave, vacations, holidays
• Voluntary benefits and well-being resources
• More details at providence.jobs/benefits

🌐 Additional Information

Applicants in Los Angeles County: Qualified applicants with arrest or conviction records will be considered per applicable fair chance laws.

🤝 About The Team

Providence Clinical Network (PCN) delivers quality, compassionate, and coordinated care across seven states. With over 11,000 providers and 30,000 caregivers, our dedicated teams work within a network that includes Providence Medical Group, Swedish Medical Group, Kadlec, and others, all committed to serving diverse communities and advancing healthcare excellence. 🌟

Providence is an Equal Opportunity Employer, committed to creating an inclusive environment free from discrimination or harassment based on race, gender, disability, veteran status, religion, age, sexual orientation, and more. Diversity enriches our strength, and we strive to provide equal opportunities for all. 🤝

📍 Position Details

• Requisition ID: 387295
• Company: Covenant Jobs
• Category: Patient Access
• Function: Revenue Cycle
• Schedule: Full Time
• Shift: Day
• Department: 8002 CMG CARDIO ASSOCIATES
• Location: TX Lubbock, 2215 Nashville Ave
• Workplace Type: On-site
• Pay Range: $13.66 - $20.48 per hour

The base pay range is listed above; additional compensation such as shift differentials, standby/on-call pay, overtime, or bonuses may be available.