Ecoplastic America Corporation Is Hiring An After Service Parts Assistant Manager

Join Our Team as an After Service Parts Assistant Manager (Bilingual - Korean) in Statesboro, GA! 🚗✨

Ecoplastic America Corporation is seeking a proactive, detail-oriented professional to support and oversee our after-sales service operations, ensuring exceptional parts availability and customer satisfaction.

Key Responsibilities

Supervision and Team Leadership 👥

• Assist the Production Control Manager in supervising the parts department staff, including training, scheduling, and performance evaluations.
• Foster a positive work environment that encourages teamwork, accountability, and continuous improvement among team members.

Inventory Management 📦

• Monitor inventory levels and manage the ordering process to ensure optimal stock availability for service parts.
• Conduct regular inventory audits to identify discrepancies and implement corrective actions.
• Collaborate with suppliers to negotiate pricing and delivery terms for parts procurement.

Customer Service 🤝

• Serve as a point of escalation for customer inquiries and issues related to parts availability, order status, and returns.
• Ensure customer service standards are met or exceeded by providing timely and accurate information regarding parts.
• Work directly with the service team to align on parts needs for maintenance and repair operations.

Operational Efficiency ⚙️

• Assist in developing and implementing procedures to streamline parts operations and improve efficiency.
• Analyze parts usage trends and customer feedback to identify opportunities for process enhancements and cost savings.
• Prepare and present reports on inventory turnover, customer satisfaction, and departmental performance metrics.

Qualifications

Education 🎓

• High school diploma or equivalent; bachelor's degree in business administration, supply chain management, or a related field is preferred.

Experience 📈

• Minimum of 3 years of experience in parts management, inventory control, or customer service within the automotive industry.
• Familiarity with inventory management software and ERP systems.