FastMed Is Hiring An Adult Advocate Bilingual

Join a mission-driven healthcare organization dedicated to setting new standards in patient-centric care within the Urgent Care industry. FastMed has been serving communities for over 20 years, expanding its national footprint while prioritizing quality, accessibility, affordability, and compassion.

🌟 About FastMed

At FastMed, our mission is to deliver the **best end-to-end healthcare experience** by blending compassionate hospitality with top-tier medical standards. We are committed to providing exceptional care and an outstanding patient experience.

🔎 Position Overview: Patient Services Advocate

We are seeking a friendly and organized Patient Services Advocate to create a welcoming environment for patients upon their arrival at our clinics. Your role is vital in delivering exemplary customer service from check-in to check-out.

📝 Key Responsibilities

• Greet patients warmly upon arrival and promptly answer incoming calls
• Gather information, assess caller needs, and offer effective resolutions
• Guide patients through registration, including insurance verification
• Manage patient queuing to keep everyone informed about wait times and ensure efficient visits
• Assist with collecting patient feedback to improve services
• Accurately record charges and payments, and prepare daily deposits and reconciliation logs

🎯 What You Bring to the Role

• High school diploma or equivalent
• Excellent organizational and interpersonal communication skills
• Ability to remain calm, supportive, and professional in busy or stressful situations
• Preferably two years of experience in a medical front office or customer service environment
• Bonus: Knowledge of medical or insurance billing procedures

💙 Why You'll Love Working with Us

At FastMed, we believe our team is just as important as our patients. As part of our team, you'll enjoy a range of benefits designed to support your well-being and career growth:

• Competitive pay with quarterly incentive plans
• Generous paid vacation and sick leave starting on your first day
• Medical, dental, vision, and other wellness benefits
• 401(k) plan with company matching

Additionally, you'll have the opportunity to contribute to our unique culture, driven by our core STAT values:

• Service: Providing superior service to our patients and supporting our team members
• Teamwork: Collaborating to achieve shared goals through collective effort
• Accountability: Performing duties with integrity and excellence
• Transparency: Acknowledging areas for improvement and striving for continuous enhancement

🔖 Requirements

• Minimum of two years' experience in customer service and medical front office preferred

🚀 APPLY TODAY! Join us in our mission to deliver compassionate, patient-centered healthcare and embody our values in every patient interaction!