Lensa Is Hiring A Work From Home Bilingual (Spanish) Customer Service Coordinator

Join Capital One as a Bilingual (Spanish) Customer Service Coordinator — Work From Home! 🌎💼

Capitalize on this exciting opportunity with Lensa, the leading career platform for job seekers at every stage, and apply today to work with our esteemed client, Capital One!

About the Role

Position: Work From Home Bilingual (Spanish) Customer Service Coordinator

Company: Capital One

More than just a bank — more than just a career. At Capital One, your voice matters and we’re dedicated to championing your success. Join us in transforming banking with compassion and real solutions, and make a genuine difference in customer experiences. 💖🤝

Our Commitment to You

At Capital One, we believe in growing our team through continuous learning and development. Our associates embody key qualities such as:

• Willingness to learn with strong attention to detail and adaptability 🔍
• Empathy-driven customer focus 💙
• Effective communication with peers, management, and customers 🗣️
• Sound judgment and problem-solving skills 🧠
• Active listening, questioning, and de-escalation techniques 🎧
• Proactive approach, time management, and organizational skills ⏰
• Dependability with excellent attendance 📅
• Reliable internet connection (not cellular data or hotspot) 🌐

Compensation & Schedule

Pay: $21 per hour 💵

Work Schedule Options:

• Sunday through Thursday, 2:00 PM - 11:00 PM EST
• Tuesday through Saturday, 2:00 PM - 11:00 PM EST

Schedules are determined based on time zones and are available on a first-come, first-served basis.

Benefits & Perks 🎁

Capital One invests in our people, offering comprehensive benefits to support your health, wealth, and overall well-being:

• Medical, Dental, Vision, and Prescription coverage from Day 1 🏥
• Flexible schedule options ⏳
• Paid Time Off 🏝️
• Wellbeing programs including backup childcare and mental health support 🧘‍♀️
• Tuition Reimbursement 🎓
• Quarterly Paid Training and Development 📚
• Flexible Spending Account 💳
• Life Insurance and Disability Insurance 🛡️
• 401(k) and Stock Purchase Plan 📈

Message from Leadership

“At Capital One, we strive to attract the best people to give them the opportunity to be great.” — Rich D. Fairbank, Chairman, Founder & CEO

Work & Culture

Discover more about our inclusive work environment and culture on the Capital One Careers page.

Candidate Requirements & Qualifications

Mandatory (Basic Qualifications):

• High school diploma, GED, or equivalent 📜
• Minimum 2 years of customer service or call center experience ☎️
• Fluency in both Spanish and English 🗣️🇪🇸

Preferred Qualifications:

• At least 1 year of Financial Services or Banking experience 💰

Technology & Location Requirements

Equipment & Internet:

• A secure, home office environment free from distractions 🔒
• Reliable private internet connection (not cellular/hotspot), with minimum download speeds of 5 Mbps, preferably 10+ Mbps 🌐
• Both wired (Ethernet) and Wi-Fi connections are acceptable, provided security and speed criteria are met 🔌
• Proof of internet service and speed may be requested by Capital One 📝

Work Location:

This role is exclusively remote. Applicants must meet internet requirements and reside in the continental U.S., excluding California, Hawaii, or U.S. territories. International work is not permitted at this time, and sponsorship is not available.

Compensation Details by Location

• Remote (anywhere in the U.S.): $43,680 annually
• Richmond, VA: $43,680 annually

Specific salaries may vary based on location and will be confirmed during the hiring process.

Additional Information

Capital One offers a diverse and inclusive benefits package to support your total well-being. Visit the Capital One Careers Benefits page for more details.

This application period will remain open for a minimum of 5 business days. We do not accept agency solicitations.

Equal Employment Opportunity & Support

Capital One is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees. We adhere to all applicable laws regarding criminal background checks and provide accommodations for applicants with disabilities. For assistance, contact RecruitingAccommodation@capitalone.com or call 1-800-304-9102.

Important Notice

Capital One does not endorse third-party products or services. Positions posted in Canada, the UK, or the Philippines are managed by respective entities.