CVS Health Is Hiring A Welcome Coordinator

Join Our Mission to Improve Healthcare — Be the First Smile Patients See! 😊

At CVS Health®, we strive to create a more connected, convenient, and compassionate health experience for everyone. Surround yourself with passionate colleagues who care deeply, innovate purposefully, and prioritize safety and quality. Join us in making healthcare simpler and more personal—one person, one family, one community at a time.

Position: Welcome Coordinator

Company: Oak Street Health

Location: 1555 Westchester Ave, Bronx, NY 10472

Role Overview

The Welcome Coordinator at Oak Street Health plays a vital role in creating an inclusive environment for every visitor. As the friendly face of our clinic, you will be essential in making positive first and last impressions on our patients. Your administrative skills will support our team in delivering an unmatched patient experience, providing the best care, and making Oak Street a great place to work. Responsibilities include scheduling appointments, managing phone calls, handling administrative tasks like faxing and mailing, and ensuring the clinic runs smoothly. Being friendly, flexible, and proactive are key traits for this role.

Welcome Coordinators are members of our Service Team, report to the Practice Manager, and focus on delivering high-touch assistance to our patients and community members.

Core Responsibilities

• 🤝 Welcoming patients and guests with a warm attitude
• 📝 Conducting visit check-in and assisting with forms
• 💵 Collecting co-pays
• 🖥️ Updating patient information in electronic medical records
• 📅 Scheduling and rescheduling appointments within the electronic system
• 📞 Managing phone lines—answering calls, taking messages, and outbound communication
• 📠 Managing faxes in the electronic fax platform
• 🧹 Maintaining cleanliness of Welcome and Community Room areas
• 🔄 Occasionally floating to other clinics in the region
• 🔧 Performing additional duties as needed

What We’re Looking For

Required Skills & Qualifications

• 💻 Strong computer skills with basic knowledge of Google Suite
• 📞 Professional phone etiquette
• 🗣️ Fluency in Spanish, Polish, Russian, or other languages spoken by community members (when necessary)
• 🇺🇸 US work authorization

Strongly Preferred

• 🤝 Experience in a customer service role
• 🎓 Some college coursework or degree

Additional Skills & Attributes

• 🌟 Flexible and positive attitude
• 🤗 Welcoming, nurturing approach towards older adult patients
• 🛡️ High integrity and professionalism

Position Details

Weekly Hours: 40 hours

Employment Type: Full-time

Pay Range: $17.00 – $34.15 per hour

- The actual salary will depend on experience, education, and location. This role is eligible for bonuses, commissions, or incentive programs.

Our Commitment to Our People 💙

Our team reflects the diversity of our communities and is committed to creating a workplace where every colleague feels valued and included. We offer a comprehensive benefits package supporting your physical, emotional, and financial well-being, including:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and resources

Additional details of benefits are shared during the application process. The application window closes on 07/08/2026.

Qualified applicants, including those with arrest or conviction records, will be considered in accordance with all applicable laws.