Oak Street Health Is Hiring A Welcome Coordinator Bilingual

Join Our Mission to Simplify Healthcare as a Bilingual Welcome Coordinator (English/Spanish) at Oak Street Health

At CVS Health®, we’re dedicated to building a healthier world by creating connected, convenient, and compassionate health experiences. Be part of a passionate team committed to making a difference—one person, one family, and one community at a time.

About Oak Street Health

We believe in putting our patients first and fostering an environment where everyone feels valued. Join us and help deliver personalized, high-quality care in a setting that values innovation, accountability, safety, and inclusion.

Role Overview

The Welcome Coordinator at Oak Street Health plays a vital role in creating a warm, inclusive environment for our patients. As the face of the clinic, you will ensure smooth operations and a positive first impression. Your administrative support will empower our broader team to deliver unmatched patient care and foster a welcoming community.

Core Responsibilities

• 🤝 Welcome patients and guests with friendliness and professionalism
• 📝 Conduct visit check-ins and assist patients with forms
• 💰 Collect co-pays accurately
• 🖥️ Update patient information and modify records in our electronic medical record platform
• 🗓️ Schedule and reschedule appointments within the electronic records system
• 📞 Handle phone calls, take messages, and make outbound calls as instructed
• 📠 Manage faxes via the electronic fax platform
• 🧹 Maintain the cleanliness of Welcome and Community Room areas
• 🚗 Floats to other centers within the region may be required occasionally
• 🔧 Perform other duties as assigned

What We’re Looking For

Required Skills & Qualifications

• 🔹 Strong computer skills, including basic knowledge of Google Suite
• 🔹 Professional phone etiquette
• 🔹 Fluency in Spanish, Polish, Russian, or other languages spoken by our community members (where necessary)
• 🔹 US work authorization

Strongly Preferred Qualifications

• 🔸 Experience in a customer service setting
• 🔸 Some college education

Additional Skills

• 🌟 Flexible and positive attitude
• 🌟 Warm, welcoming, and nurturing approach toward our older adult patients
• 🌟 Demonstrates high integrity

Job Details

Expected Weekly Hours: 40

Employment Type: Full time

Pay Range: $17.00 - $31.30 per hour

This range represents the base hourly or annual salary, with actual offers depending on experience, education, and location. The role may be eligible for bonuses, commissions, or incentive programs in addition to the base pay.

Why Join Us?

Our people are the heart of our success. We celebrate diversity and are committed to creating an inclusive work environment where every colleague is valued and belongs.

We offer a comprehensive, competitive benefits package supporting colleagues’ physical, emotional, and financial well-being, including:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and more

Application Timeline & Considerations

The application window for this position closes on June 1, 2026. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.