Movate Philippines Is Hiring A Voice and Non-Voice Bilingual - Japanese

Job title: Japanese CSR

Work Location: East Gate Business Center, Antipolo City (Onsite)

Experience: 6 months to 3 years

Education Qualification: At least 2 years of college 

No of Openings: 3

Roles and Responsibilities:

-        Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.

-        Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.

-        Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

-        Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.

-        Willing to work in East Gate Business Center, Antipolo City (Onsite) and the ability to work remotely.

-        Flexibility to work German business hours and be available during weekends and holidays as per business needs.

-        N1 or native

-        At least 6 months of professional customer support experience (Japanese language)