WeDoSupport Is Hiring A Vip Account Manager

Join a vibrant, supportive team at WeDoSupport, where we prioritize your success and offer opportunities for growth in a dynamic environment! 🚀

WeDoSupport - Supporting Success Since 2023

Founded in Cyprus with a diverse international team of over 120 members, we specialize in customer support, AML & fraud prevention, KYC, and risk management — ensuring our clients' operations remain secure and efficient. Just as we support our clients, we support our team with growth opportunities, stability, rewards, relocation assistance, and a strong community spirit. Together, we do support, and we do it right. We'd love for you to join us! 🤝

Position: Polish-speaking VIP Account Manager

We are seeking a dedicated VIP Account Manager who will focus on customer retention and increasing the lifetime value of high-value clients.

Role Responsibilities:

• Manage and expand a portfolio of high-value personal accounts, serving as their main contact point
• Monitor account activity, identify potential opportunities, and observe risks to the business
• Reactivate and retain inactive accounts to foster long-term loyalty
• Solve complex and technical issues, ensuring high-quality service in every interaction
• Create and provide bonuses aligned with reward strategies based on account performance
• Ensure compliance with all regulatory and safety standards during account activities
• Coordinate with departments to gather user experience feedback
• Encourage players to explore new games, products, or increase activity levels
• Retain inactive VIPs through tailored incentives
• Analyze customer behavior to estimate potential and promote service benefits
• Adapt and stay focused in a fast-paced, dynamic environment

Role Requirements:

• Experience in key account management, high-end customer support, or sales
• Ability to interpret customer data and behavioral patterns for personalized service and strategic bonus offers
• Proactive mindset with problem-solving capabilities
• Proficiency in both written and spoken Polish and English
• Flexibility to work according to a shift schedule, including evenings and weekends, to ensure full coverage

Our Excellent Benefits:

• Incentive-based KPIs bonuses 💰
• Snacks available in the office
• 24 days of annual vacation 🏖️
• Modern office location and facilities
• Medical insurance coverage
• Partially subsidized breakfasts and lunches at the office 🍽️
• Language classes (partially paid) 🗣️
• Access to our Social Club for events and activities

Important Information:

• This is an office-based role in Limassol, Cyprus 📍
• Working schedule is shift-based, covering 5 out of 7 days, including two weekends per month

Your potential + our support = success 🤝. Let's make it happen! 💼

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