LifeBridge Health Is Hiring An UC Contact Center Agent I

Join Our Team as a Contact Center Agent I! 🚀

Become a vital part of a dynamic health system dedicated to enhancing patient care and community well-being.

Job Summary

The Contact Center – Agent I utilizes protocols, guidelines, and specialized software to manage customer inquiries via phone, EMR portal, LBH website, and other communications channels. This role supports patients, provider practices, departments, and LBH services by handling requests such as scheduling appointments, refilling prescriptions, and managing preauthorizations or referrals. Collaborating with team members, the agent proactively responds to customer needs to improve the overall experience.

Job Requirements

• 1-3 years of relevant experience

Additional Information

Who We Are 🌟

LifeBridge Health is a vibrant, purpose-driven health system committed to redefining care delivery across the mid-Atlantic region. Our mission is to “improve the health of people in the communities we serve”. Join us to enhance health access, elevate patient experiences, and foster a community-centric approach to healthcare.

What We Offer 🎁

• Impact: Be part of a team that values innovation and delivers life-saving care to our most vulnerable patients.
• Growth: Access professional development opportunities, including tuition reimbursement, foundational skills for neonatal critical care leadership, and advanced certifications.
• Support: Thrive in a collaborative culture with resources like practice councils and advanced education to improve workflow and patient outcomes while working at the top of your license.
• Benefits: Enjoy competitive compensation (including overtime, shift differentials, bonuses), comprehensive health plans, free parking, and wellness programs.

Why Choose LifeBridge Health? 💙

With a team of over 14,000 employees, 130 care locations, and two million annual patient encounters, we are a leader in innovative, community-focused healthcare. Our five flagship centers in Baltimore—Sinai Hospital, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center—are the foundation of our success. Our organizational culture, CARE BRAVELY, champions compassion, courage, and urgency in every decision, empowering our teams to shape the future of healthcare.

Furthermore, LifeBridge Health is committed to equal opportunity. We comply with federal civil rights laws and do not discriminate based on race, color, national origin, age, disability, sex, sexual orientation, or gender identity/expression. We believe in inclusive, equitable care and employment practices.