Whatnot Is Hiring A Trust & Risk Agent French Speaking 8

Join the exciting future of commerce with Whatnot! 🚀 As the largest livestream shopping platform in North America and Europe, we empower people to buy, sell, and discover their passions across hundreds of categories—from trading cards to fashion, electronics, and live plants. Be part of a revolutionary industry shaping how live commerce develops in the West, with a global team driven by innovation, impact, and community.

About Us

At Whatnot, we operate as a remote co-located team with hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move swiftly, stay connected to our users, and focus on meaningful work that creates real impact.

We are proud to be one of the fastest-growing marketplaces and have recently been named the #1 Best Startup Employer in America by Forbes. Stay updated with our latest news on our blogs, and join us in enabling anyone to turn passion into business and bring people together through commerce. 💼✨

Role: Trust & Risk Agent

The Trust & Risk team plays a critical role in ensuring Whatnot remains a safe and trusted platform for our users. As a Trust & Risk Agent, you will be the frontline support, handling escalated and emergency issues related to the platform.

Key Responsibilities

• 💌 Provide inbound email support for our French users experiencing trust and safety issues
• 🛡️ De-escalate and educate customers with clear, accurate information to resolve issues and enhance marketplace safety
• 🔎 Investigate high-complexity Trust & Risk cases, maintaining high customer satisfaction
• 🌍 Serve as an escalation point requiring cultural and linguistic understanding
• 🤝 Collaborate with other departments to resolve open questions
• ⏳ Manage backlog of open issues and monitor key operational metrics
• 🎯 Represent Whatnot with integrity and professionalism
• 📊 Use data and key metrics to inform decision-making

Work Environment & Location

Enjoy flexible work-from-home arrangements or work from our global office hubs. In-person time is valued for planning, collaboration, and connection. We require team members in this role to live within commuting distance of our Dublin hub.

Who We're Looking For

Ideal candidates thrive in dynamic environments, are proactive, curious, and outcome-oriented. You should care more about results than recognition and stay close to the product and customer experience.

This role is perfect for those looking to jumpstart a career in a fast-paced setting, willing to take on diverse tasks, learn new skills, and contribute to building a great company. A customer service mentality and passion for achieving optimal outcomes are essential. Here's what we value in your background:

• 🎓 A 4-year degree is a plus; 1-3 years of experience in Trust & Safety, customer service, UX, or fulfillment
• 🇫🇷 Fluent in French and English
• 😊 Positive, customer-first attitude
• 📅 Weekend availability
• 🔧 Proactive problem-solver and process improver
• 📱 Experience with social media, parcel delivery, marketplace vendors, or fraud operations
• 🛒 Understanding of eCommerce and marketplace operations
• 🖥️ Familiarity with customer-facing systems like Zendesk, Kustomer, or Intercom
• ⭐ Knowledge of Collectibles is a plus

Benefits & Perks

• 🎉 Generous holiday and time-off policies
• 🩺 Health Insurance options including Medical, Dental, Vision
• 🏠 Work From Home Support & Home Office Setup Allowance
• 📱 Monthly allowance for cell phone and internet
• 🤗 Care benefits and wellness allowances
• 👶 Annual Childcare support
• 👪 Lifetime family planning benefits (adoption, fertility expenses)
• 🧓 International pension plans
• 🐶 Monthly app allowance for pet food
• 🔧 Commitment to product knowledge: use Whatnot as both buyer and seller (budget provided!)
• 👶 Parental Leave: 16 weeks paid parental leave plus one month gradual return to work, in accordance with country-specific policies

Additional Information

For more details, please see our Whatnot Candidate Privacy Notice.

We are an Equal Opportunity Employer (EOE). We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability, or any other protected characteristic. We believe diverse skills and perspectives enhance our company culture and innovation. 🌎🤝