Bmo Is Hiring A Trilingual Remote Personal Lending Specialist

Credit and Lending Sales Representative

Join our team as a Credit and Lending Sales Representative, where you will focus on understanding customer needs and delivering tailored credit and lending solutions with a commitment to exceptional service. 😊

Key Responsibilities

• Customer engagement: Understand customer needs and provide credit and lending-related advice to BMO customers or prospects.
• Advisory role: Guide customers on borrowing strategies and products that align with their objectives.
• Sales & Service: Fulfill sales and service activities adhering to approved procedures and protocols.
• Referrals: Identify and refer customers to other business groups as needed.
• Channel Management: Utilize various communication channels aligned with market needs to enhance customer experience and meet business targets.
• Training & Coaching: Provide guidance and support to junior associates to foster team development.
• Customer Insights: Probe to understand customer needs and offer advice on personal banking and borrowing strategies in their best interests.
• Transaction Management: Oversee transactional outcomes, escalating complex cases to managers when necessary.
• Documentation & Compliance: Ensure accurate documentation and maintain up-to-date knowledge of banking products, practices, and trends.
• Research & Investigation: Research lending applications following established processes.
• Customer Contact: Handle all customer inquiries professionally and efficiently.
• Marketing Integration: Incorporate marketing promotions into customer conversations when appropriate.
• Confidentiality & Security: Safeguard customer and Bank information, reporting suspicious activities linked to money laundering.
• Regulatory Adherence: Comply with regulations including AML, financing, FCAC provisions, and Privacy Act.
• Credit Decisions: Make informed credit recommendations following sound principles and Bank policies.
• Complex Tasks & Escalations: Manage diverse tasks within guidelines and escalate issues as needed.
• Issue Analysis: Analyze problems and determine appropriate next steps.
• Additional Responsibilities: Broader work assignments may be provided based on business needs.

Qualifications & Skills

• Typically 2-3 years of relevant experience with a post-secondary degree in a related field or equivalent combination of education and experience
• Knowledge of personal lending and home financing products
• Understanding of the competitive marketplace and current product trends
• Familiarity with contact center operations, processes, and technology
• Term Investment Qualified (as required)
• Language Skills: Proficiency in Mandarin and Cantonese is essential
• Communication & Organization: Strong verbal and written skills, good organizational abilities
• Collaboration & Problem-Solving: Effective team player with analytical skills

Compensation & Benefits

Salary: $34,200.00 - $63,000.00 (based on role, location, skills, experience, and qualifications). Salaries may include commissions and performance incentives. Part-time roles are pro-rated. The total compensation package may include bonuses, perks, health insurance, tuition reimbursement, accident and life insurance, and retirement plans.

Our Purpose & Culture

At BMO, we are driven to Boldly Grow the Good in business and life. This purpose inspires us to create lasting positive change for our customers, communities, and colleagues. 🤝

By fostering collaboration, innovation, and diversity, we aim to transform lives and support economic growth globally. As a valued team member, your growth, impact, and well-being are prioritized. We provide extensive training, managerial support, and networking opportunities to help you succeed and develop your skills.

Our commitment to inclusion: We strive to maintain an equitable, accessible workplace, learning from our differences to strengthen and empower our team. Accommodations are available upon request throughout the hiring process.