Maximus Is Hiring A Trilingual Mandarin/Cantonese Customer Service Representative Remote

Maximus is hiring Trilingual Mandarin/Cantonese Customer Service Representatives to join our New York State of Health (NYSOH) team. This remote role requires residency within 100 miles of New York, NY, and offers an exciting opportunity to serve vulnerable communities across the state.

About the Role

As a Customer Service Representative (CSR) at Maximus, you will be entrusted to help millions of New Yorkers navigate complex healthcare plans. During these uncertain times, we prioritize delivering the best outcomes for our clients and customers through thoughtful, transparent, and integrity-driven actions. Maximus provides paid, comprehensive training to ensure you are equipped with the knowledge and professionalism needed to serve callers effectively.

Why Maximus? 💼

• 💰 Competitive Compensation — Quarterly bonuses based on performance!
• 🩺 Comprehensive Insurance Coverage — Medical, Dental, Vision, Prescription, and partially funded HSA plans. Plus life insurance and discounts on Auto, Home, Renter's, and Pet insurance.
• 🎯 Future Planning — 401K Retirement Savings plan with company matching to secure your future.
• 🕒 Paid Time Off Package — PTO, holidays, sick leave, along with Short and Long Term Disability coverage.
• 🌿 Holistic Wellness Support — Resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• 🌟 Recognition Platform — Celebrate and acknowledge outstanding employee contributions.
• 🎓 Tuition Reimbursement — Support your ongoing education and professional growth.
• 🎁 Employee Perks and Discounts — Special benefits and discounts exclusively for our team members.
• 💪 Wellness Programs — Access tailored wellness resources and programs.
• 🚀 Professional Development — Participate in training, workshops, and conferences to advance your career.

Essential Duties and Responsibilities

• 📞 Answer incoming calls from consumers, prospective enrollees, and those assisting enrollees, adhering to all performance standards, policies, and privacy regulations.
• 💬 Respond promptly and effectively to inbound and outbound inquiries.
• 📝 Track and document all interactions using the applicable systems.
• 🩺 Process healthcare coverage applications via phone, including building tax household profiles, income verification, eligibility determinations, interpreting Marketplace decisions, and enrollment into health plans. Transfer or refer consumers as needed.
• 🔄 Manage changes such as life events, demographic updates, disenrollments, and special enrollment periods.
• 📧 Facilitate fulfillment of caller requests for materials through mail, email, or downloads.
• 🔤 Provide translation services for non-English speaking callers, following established procedures.
• ⚠️ Escalate issues to the appropriate staff when resolution requires additional support.
• 🧠 Attend meetings and training sessions to stay current on programs and systems.

Details

Work Location: Fully Remote

Salary Range: Minimum Salary: $0 (NY-based); Maximum Salary: $0 (NY-based)