Maximus Is Hiring A Trilingual Mandarin/Cantonese Customer Service Representative Remote

Maximus is seeking Trilingual Mandarin/Cantonese Customer Service Representatives to join our New York State of Health (NYSOH) team. This remote role requires residency within 100 miles of New York City and offers comprehensive training and benefits to support your success.

About the Role

As a Customer Service Representative (CSR) at Maximus, you'll serve some of the most vulnerable communities by providing essential assistance with healthcare plans. During these challenging times, your dedication ensures that clients and customers receive thoughtful, transparent, and respectful support. Maximus invests in your growth through paid, comprehensive training to help you deliver the highest levels of care and professionalism.

Why Maximus? 🤝

• 💰 Competitive Compensation - Includes quarterly bonuses based on performance!
• 🩺 Comprehensive Insurance Coverage - Medical, Dental, Vision, Prescription plans, and a partially funded HSA. Plus, life insurance and discounts on Auto, Home, Renter's, and Pet insurance.
• 🏦 Future Planning - 401K Retirement Savings plan with Company Matching.
• ⏳ Paid Time Off Package - PTO, Holidays, Sick Leave, and Short & Long Term Disability benefits.
• 🌱 Holistic Wellness Support - Resources for physical, emotional, and financial wellness via our Employee Assistance Program (EAP).
• 🌟 Recognition Platform - Celebrate and acknowledge outstanding employee contributions.
• 🎓 Tuition Reimbursement - Support for your ongoing education and development.
• 🎁 Employee Perks and Discounts - Exclusive benefits and discounts for team members.
• 💪 Wellness Programs & Resources - Access a variety of wellness initiatives tailored to your needs.
• 📚 Professional Development - Opportunities to participate in training, workshops, and conferences.

Essential Duties and Responsibilities

• Answer IncomingCalls: Assist consumers, the general public, prospective enrollees, and representatives, adhering to performance standards, policies, privacy, and confidentiality.
• Respond to Contacts: Address all inbound and outbound inquiries efficiently.
• Document Interactions: Track and record all inquiries and actions using the applicable systems.
• Process Applications: Handle new health coverage applications via phone, including building tax households, income assessments, eligibility determinations, interpreting marketplace decisions, and enrollment procedures. Refer consumers to appropriate entities as needed.
• Update Information: Manage life event changes, demographic updates, disenrollments, and special enrollment periods upon request.
• Material Fulfillment: Facilitate delivery of materials via mail, email, or download for caller requests.
• Translation Services: Provide language support for non-English speaking callers following procedural guidelines.
• Escalate Issues: Transfer complex calls or issues to designated staff for resolution.
• Attend Meetings & Training: Stay current on program updates and system knowledge through ongoing education.

Additional Details

Location: Remote (within 100 miles of New York, NY)

Salary Range: Minimum – Contact for specifics; Maximum – Contact for specifics