Maximus Is Hiring A Trilingual Mandarin/Cantonese Customer Service Representative Remote

Maximus is seeking compassionate and skilled Trilingual Mandarin/Cantonese Customer Service Representatives to support the New York State of Health (NYSOH) team remotely. Join us in making a meaningful impact by assisting vulnerable communities in navigating healthcare options with professionalism and care.

🔹 About the Role

As a Customer Service Representative (CSR) at Maximus, you will play a vital role in providing exceptional customer care to millions of New Yorkers. We are committed to delivering the best outcomes, ensuring every interaction is thoughtful, transparent, and conducted with integrity. To prepare you for success, Maximus offers paid, comprehensive training to equip you with the knowledge and professionalism needed for this impactful role.

💼 Why Maximus?

• 💰 Competitive Compensation - Includes quarterly bonuses based on performance!
• 🩺 Comprehensive Insurance Coverage - Choose from Medical, Dental, Vision, Prescription plans, and partially funded HSA. Plus, life insurance and discounts on Auto, Home, Renter’s, and Pet insurance.
• ⏳ Future Planning - 401K Retirement Savings plan with Company Matching.
• 🏖️ Paid Time Off Package - PTO, Holidays, Sick Leave, and Short & Long Term Disability benefits.
• 🌱 Holistic Wellness Support - Access physical, emotional, and financial wellness resources through our Employee Assistance Program (EAP).
• 🌟 Recognition Platform - Highlight and appreciate outstanding contributions.
- 🎓 Tuition Reimbursement - Support for ongoing education and professional growth.
• 🎁 Employee Perks and Discounts - Exclusive benefits and discounts for employees.
• 💪 Wellness Programs - Resources tailored to your physical and mental well-being.
• 📚 Professional Development - Engage in training programs, workshops, and conferences to enhance your skills.

📝 Essential Duties & Responsibilities

• Respond to incoming calls from consumers, including the general public, prospective enrollees, and representatives, adhering to all performance standards, policies, procedures, and confidentiality protocols.
• Handle both inbound and outbound inquiries effectively and professionally.
• Accurately track and document inquiries using designated systems.
• Process applications for healthcare coverage via phone, including verifying household details, income, eligibility, interpreting determinations, and enrolling members into health plans.
• Manage life event changes, demographic updates, disenrollment requests, and special enrollment periods as needed.
• Fulfill caller requests for materials through mail, email, or download methods.
• Coordinate translation services for non-English speaking callers following established procedures.
• Escalate issues or calls to senior staff when necessary to resolve complex problems.
• Participate in meetings and training sessions to stay current on all programs and systems.

🌍 Location & Compensation

Remote opportunity for residents within 100 miles of New York, NY.

Salary Range: Minimum salary based in New York, NY, with potential for growth.