Maximus Is Hiring A Trilingual Mandarin/Cantonese Customer Service Representative Remote

Maximus is actively seeking **Trilingual Mandarin/Cantonese Customer Service Representatives** to join our New York State of Health (NYSOH) team. This is a remote role requiring residency within 100 miles of New York, NY.

About the Role

Every day, our Customer Service Representatives (CSRs) at Maximus serve some of the most vulnerable communities by assisting millions of New Yorkers in navigating complex healthcare plans. During these challenging times, we are committed to delivering the best outcomes for our clients and customers — ensuring all actions are thoughtful, transparent, and conducted with integrity. Maximus provides paid, comprehensive training to prepare you for this vital role, equipping you to serve callers with top-tier knowledge and professionalism.

Why Maximus? 🎯

• 💰 Competitive Compensation - Includes quarterly bonuses based on performance!
• 🩺 Comprehensive Insurance Coverage - Options include Medical, Dental, Vision, Prescription, and a partially funded HSA. Also enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• 🚀 Future Planning - Save for retirement with our 401K Retirement Savings plan and Company Matching.
• 🏖️ Paid Time Off Package - PTO, Holidays, Sick Leave, along with Short and Long Term Disability coverage.
• 🧘 Holistic Wellness Support - Access resources for physical, emotional, and financial well-being through our Employee Assistance Program (EAP).
• 🌟 Recognition Platform - Celebrate and acknowledge outstanding employee contributions.
• 🎓 Tuition Reimbursement - Invest in your ongoing education and development.
• 🎁 Employee Perks and Discounts - Enjoy additional benefits and discounts exclusively for employees.
• 🏥 Wellness Programs - Access a broad range of wellness initiatives tailored to your needs.
• 📈 Professional Development - Participate in training programs, workshops, and conferences to advance your skills.

Essential Duties and Responsibilities

• Answer incoming calls from consumers, including the general public, prospective enrollees, and individuals assisting enrollees or acting on their behalf, adhering to all performance standards, policies, procedures, and confidentiality/privacy protocols.
• Respond effectively to all inbound and outbound contacts.
• Track and document all inquiries using the designated systems.
• Process new applications for healthcare coverage over the phone, including building tax households, calculating household income, determining eligibility, interpreting Marketplace decisions, and enrolling into health plans. Transfer or refer consumers to appropriate entities as guided.
• Manage life event changes, demographic updates, disenrollment requests, and special enrollment periods as needed.
• Facilitate the delivery of caller-requested materials via mail, email, or download.
• Provide translation services for non-English speaking callers in accordance with established procedures.
• Escalate calls or issues to appropriate staff for resolution when necessary.
• Participate in meetings and trainings as required and keep up-to-date with all program and system knowledge.

Details

Work Location: Remote

Minimum Salary: $N/A (based in New York)

Maximum Salary: $N/A (based in New York)