Copart Is Hiring A Title Express Documentation Processor

Join Our Team as a Bilingual (English & French) Documentation Processor at Copart 🚗

Come be part of a global leader in vehicle auctions, where innovation meets excellent service. We are hiring a bilingual Documentation Processor to support our operations across North America.

About Copart

Copart, Inc. is a pioneering technology company and the world's premier online vehicle auction platform. With over 200 facilities worldwide, we connect vehicle sellers with more than 750,000 buyers in over 190 countries, driven by our commitment to delivering an unmatched experience every day.

Responsibilities 📝

• Open and scan incoming mail 📬
• Participate in call queue management (answering basic questions about Transfert Express, providing claim updates, directing calls to appropriate departments or teams, as needed) 📞
• Prepare and send total loss files (all required documents per provincial/territorial guidelines) 📂
• Initial calls to creditors (gather payment info, guarantee letters, registration copies) 📞
• Initial calls to owners/insureds (inform about file submission and review client-specific requirements) 📋
• Follow-up calls to owners/insureds (missing or corrected documents) 🔄
• Follow-up calls to creditors (requests made during initial contact) 🔄
• Send revised files to owners/insureds as required ✉️
• Ensure compliance with internal cycle times and performance standards ⏱️
• Review incoming mail to verify documents meet provincial/territorial regulations ✅
• Issue “OK to Pay” notifications to insurers after final compliance review ✅
• Track and process shared inbox items to ensure tasks are completed per company policy, deadlines, and contractual obligations 📩
• Perform other duties as assigned by management 🎯
• Collaborate with the Canadian team and observe Canadian holidays 🇨🇦

Qualifications 🎓

• At least 1 year of customer service experience in an office environment
• High school diploma or equivalent
• Proficiency with standard office equipment and Microsoft Office applications
• Ability to identify and evaluate vehicle registration documents per company and provincial/territorial guidelines
• Experience working effectively with provincial/territorial licensing authorities (e.g., Ministry, Service Ontario, SAAQ) and creditor organizations
• Strong problem-solving skills
• Ability to multitask efficiently
• Basic numeric keyboard skills
• Ability to thrive in a dynamic environment
• Excellent written and oral communication skills
• Exceptional customer service attitude with a positive outlook
• Basic math skills
• Ability to prioritize and delegate workflow
• Self-motivated and able to work independently or in a team
• Fluent in reading and writing in both English and French
• Valid driver's license
• Occasional overtime as needed
• Bilingual proficiency in English and French

Additional Details 💼

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Motor Vehicle Manufacturing

Pay Range: $21.05 - $23.71 per hour 💰

Ready to apply? Join us today!