Workiz Is Hiring A Tier 2 Support - Hebrew Speaking

Join Our Team as a Tier 2 Support Representative at Workiz! 🚀

Are you a confident problem-solver with a passion for providing exceptional customer support? Do you thrive in a fast-paced environment and possess fluency in both Hebrew and English? If so, Workiz is looking for a dedicated Tier 2 Support Representative to be a crucial point of contact for our valued customers.

About the Role

In this role, you will play a vital part in ensuring customer satisfaction by expertly managing inquiries across various communication channels. You will leverage your technical aptitude and strong communication skills to diagnose, troubleshoot, and escalate complex issues, guaranteeing timely resolutions and a seamless customer experience. This is an exciting opportunity for proactive and driven professionals who excel at understanding customer needs and delivering confident solutions.

What You'll Be Doing 🎯

• Serve as the main point of contact for Workiz customers, managing communications via phone, chat, email, and our online support portal.
• Handle all customer inquiries professionally and efficiently, dissecting issues to provide exceptional support.
• Escalate complex tickets to development, CSM, and other teams with clear, comprehensive information.
• Proactively identify customer challenges by asking effective questions and documenting findings accurately.
• Own ticket resolution by submitting detailed tickets aligned with our standards to facilitate timely solutions.
• Follow up with customers to ensure satisfaction and a positive experience.
• Master internal tools to diagnose, resolve, or escalate issues efficiently, ensuring precise communication across email, chat, and phone interactions.

Requirements ✅

Minimum Qualifications

• Proven ability to manage tasks independently and collaborate with cross-functional teams (Customer Support, CSMs, Development, etc.)
• Fluent or native proficiency in Hebrew and professional level in English (both written and verbal)
• At least 1 year of experience in customer-facing technical support within a fast-paced environment
• Effective multitasking and prioritization skills in dynamic settings
• Strong organizational skills and meticulous attention to detail
• Critical thinking and proactive problem-solving abilities
• High School diploma or equivalent

Bonus Points 🚀

• Experience with CRM tools such as Zendesk, Jira, Hubspot, Confluence
• Call center experience
• Exposure to Field Service Business operations

Compensation & Benefits 💼

This position is hybrid and available to candidates in San Diego, Austin, and Tel Aviv.

• Work Schedule: US employees commute to the office on Tuesdays, Wednesdays, and Thursdays; remote on Monday and Friday. Israel-based employees on Tuesday, Thursday, and Sunday; remote on Monday and Wednesday.
• Salary: Non-exempt, $25-$35/hour (for US candidates only)
• Benefits: Employee stock options, Medical, Dental, Vision coverage, up to 4% 401k match, Sick Leave (5 days/year), Vacation (14 days/year + 2 floating holidays)

Why Join Workiz? 🌟

Are you passionate about helping businesses thrive? Workiz is a pioneering SaaS company in the field service industry, dedicated to simplifying business operations with our all-in-one platform. Here’s why you should consider joining us:

• Collaborative Culture: We prioritize teamwork and support, valuing every idea and contribution.
• Rapid Growth: Be part of a company that’s expanding quickly and driving innovation.
• Impactful Work: See the direct impact of your efforts on our customers’ success.
• Long-term Development: We invest in your ongoing growth through training and skill enhancement.

Perks & Culture 🎉

• Fuel & Relax: Stocked kitchen with coffee, snacks, and refreshments.
• Bring Your Furry Friend: Four-legged friends are always welcome!
• Community Building: Team activities like book clubs, catered lunches, and happy hours.
• Game Room: Recharge with gaming consoles, a pool table, dartboard, mini golf, and more.

Our Commitment to Diversity & Inclusion 🌍

At Workiz, we believe great ideas come from diverse perspectives. We foster an inclusive environment where everyone’s voice is valued, and differences are celebrated. We strive to create a welcoming space for all individuals to thrive and contribute their unique insights.