Jobs via Dice Is Hiring A Technical Support Associate, Bilingual (Starlink)

Join SpaceX in pioneering the future of human space exploration while supporting innovative satellite technology to connect the world. We are seeking dedicated individuals to be the first line of support for Starlink customers and help us achieve our mission to make humanity a multiplanetary species.

🚀 TECHNICAL SUPPORT ASSOCIATE, STARLINK

Starlink is our revolutionary satellite constellation delivering low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience.

🌟 About the Role

In this role, you will:

• Triaget, troubleshoot, and resolve technical customer issues across multiple channels (digital, voice, etc.)
• Analyze trends, identify gaps, and design simple, effective support solutions to enhance customer satisfaction
• Be an advocate for customers within SpaceX, consistently moving quickly and proactively
• Join a scrappy, early-stage Support team, setting the tone for how we assist our users

📝 Responsibilities

• Provide technical support for hardware, software, and network-related issues
• Surface product, process, and training issues through quantitative and qualitative analysis
• Collaborate with Network and Software teams to improve troubleshooting workflows and monitoring tools
• Create and maintain internal Knowledge Base & Help Center content
• Test software and hardware configurations to identify and resolve potential issues
• Debug and root cause hardware and software problems
• Troubleshoot application and hardware malfunctions

🎯 Basic Qualifications

• High school diploma or equivalent
• At least 1 year of experience in a front-line technical support role diagnosing, troubleshooting, or repairing technology products
• Fluent in English and one of the following languages: Arabic, Azerbaijani, Croatian, Czech, Dutch, French, Georgian, German, Greek, Hebrew, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Swahili, Tagalog, Turkish, Ukrainian

💡 Preferred Skills & Experience

• Excellent problem-solving abilities
• Strong written and verbal communication skills; capability to explain complex concepts simply
• Attention to detail and effective time management
• Experience in a high-growth, fast-paced environment
• Technical aptitude in networking, hardware troubleshooting, and software development
• Experience configuring and troubleshooting Windows, Linux, iOS systems
• Familiarity with consumer electronics and debugging Wi-Fi/router issues
• Proficiency with SQL in a professional setting

🔧 Additional Requirements

• Availability to work scheduled shifts, including holidays and weekends
• Willingness to work overtime as needed
• This position requires relocation to Hawthorne, CA if not already local
• Attend a 1-week training session, Monday–Friday, 9:00 AM – 5:30 PM
• Post-training, work one of the following shifts:
  • Shift Alpha: Sunday – Thursday, 10:00 PM – 8:30 AM PST
  • Shift Echo: Friday – Monday, 1:30 PM – 12:00 AM PST

💰 Compensation & Benefits

Pay Range:

• Level 1: $30.00/hour
• Level 2: $32.00/hour
• Level 3: $35.00/hour

Your actual salary will be determined by your skills, education, and experience and may include:

• Long-term incentives such as stock options and cash awards
• Discretionary bonuses
• Employee stock purchase plan
• Comprehensive health, vision, and dental insurance
• 401(k) retirement plan
• Disability and life insurance
• Paid parental leave
• Paid vacation (up to 3 weeks) and holidays (10+ per year)

🛡️ ITAR & Equal Opportunity

Learn more about ITAR here. SpaceX is an Equal Opportunity Employer. We value diversity and inclusion and do not discriminate based on race, color, religion, gender, national origin, veteran status, disability, age, sexual orientation, gender identity, marital status, or any other protected characteristic. For accommodations or to view our Affirmative Action Plan, please contact us.