Melio Is Hiring A Technical Services Engineer

Join Our Team as a Technical Services Engineer in NYC! 🚀

We're seeking a skilled and proactive Technical Services Engineer to enhance our technical support and incident management processes within a dynamic, hybrid NYC environment. If you have a passion for systems reliability and problem-solving, this is your chance to make a real impact!

📍 Location

Hybrid in New York City
(3 days in-office requirement)

📝 Qualifications

• 3+ years of experience in technical support, production engineering, or similar roles, preferably within a SaaS environment.
• A self-starter with strong problem-solving skills, capable of working independently with a "big picture" perspective.
• Excellent troubleshooting and debugging skills across web applications, databases, and distributed systems.
• Proficiency in SQL for data analysis and troubleshooting.
• Experience with monitoring/logging tools such as Datadog or similar platforms.
• Familiarity with ticketing systems (e.g., Jira).
• Knowledge of incident management processes.
• Excellent communication and interpersonal skills in English; Hebrew is a plus.
• Ability to work independently, make decisions, and think strategically in a fast-paced setting.

🌟 Bonus Points

• Experience with AWS serverless architecture and CloudWatch.
• Knowledge of web technologies: HTML, JavaScript, and REST APIs.

🛠 A Day in the Life & How You’ll Make an Impact

• Serve as a key escalation point for complex technical issues, collaborating with engineering teams to ensure quick resolutions.
• Maintain and monitor production environments to ensure system reliability, availability, and optimal performance.
• Proactively monitor infrastructure and applications, using data analysis and custom tools to detect, investigate, and prevent issues before they affect users.
• Design and implement monitoring solutions and operational procedures to enhance system stability and support continuous improvement.
• Lead cross-functional incident response efforts, driving resolution, root cause analysis, and long-term mitigation strategies.

🏢 About The Team

We are looking for an experienced Technical Services Engineer to join our team. This role involves serving as a Tier 3 escalation point, owning our production monitoring frameworks, and leading incident management efforts. Success requires a proactive mindset, strong analytical skills, and effective collaboration across teams to ensure seamless technical operations.

🌎 About Melio USA

• Competitive salaries: $100,000 - $120,000 annually, because we value our employees.
• Medical, Dental, & Vision: Up to 100% employer-paid coverage, FSA, and HSA plans.
• 401K matching & stock options: Invest in your future at a fast-growing startup.
• Wellness programs: Support for financial, physical, emotional, social, and community well-being.
• Time Off: Generous vacation, sick days, holidays, parental leave, and wedding days.
• Food perks: Fully stocked kitchens, weekly Seamless stipends, and catered meals.
• Office culture: Collaborative spaces in NYC and Denver — with a dog-friendly environment!
• Growth & Development: Workshops, mentorship, and team-building to foster your personal and professional growth.

🌟 About Melio

Melio builds B2B payment tools that help small businesses save time and thrive. As the fastest-growing B2B payment platform in the US, we continuously seek innovative ways to support our clients' success.

🤝 Diversity, Equity & Inclusion

At Melio, DEI is a priority. We are an Equal Opportunity Employer, embracing diverse backgrounds, experiences, and perspectives. We believe that a diverse team fuels our success and inclusion is everyone's responsibility. We accept job applications on an ongoing basis until the position is filled.

If you're interested, apply now on our careers page! Melio participates in E-Verify and will provide your Form I-9 to confirm work authorization in the U.S.