ShareCRF Is Hiring A Technical Customer Support Specialist

Join Our Team as a Technical Customer Support Specialist – Fully Remote 🌐

Embark on a meaningful career by helping clients improve health and well-being through innovative clinical research support. 🚀

About ShareCRF

At ShareCRF, our cloud-based platform simplifies clinical data management, empowering research teams to gather vital information effortlessly—all without the need for programming skills! 🧑‍💻

Role Overview: Technical Customer Support Specialist

We’re seeking a dedicated individual to assist our clients in maximizing ShareCRF’s potential while ensuring a smooth, enjoyable journey in managing clinical research data.

What Will You Do? 🎯

Your responsibilities will include:

• Consultancy and Configuration: Collaborate with research teams to tailor ShareCRF to their study objectives and guide them on platform features.
• Client Support: Serve as the primary contact for resolving questions and issues, ensuring seamless client experience.
• Training Delivery: Conduct live courses, webinars, and other training sessions to empower clients in using ShareCRF effectively.
• Content Creation and Review: Develop, review, and translate help articles, user guides, and training materials for enhanced usability.
• Sales Collaboration: Support the sales team by evaluating new studies and providing input on platform suitability.
• Problem Analysis: Identify and work with the Product Development team to resolve technical and user-reported issues.
• Product Feedback: Gather and relay client suggestions for continuous platform improvements.

Roadmap to Success 🚀

In 1 month...
Learn ShareCRF’s platform intricacies, internal processes, and study configuration. Shadow experts and start supporting clients under their guidance.

In 3 months...
Enhance your knowledge of ShareCRF’s features, begin working directly with clients, and develop personalized solutions for research projects.

In 6 months...
Become a ShareCRF expert, manage complex configurations independently, lead training sessions, and ensure clients maximize the platform’s potential.

How Will You Do It? 🤝

We nurture an open, collaborative culture with transparent communication. Embrace teamwork and support your colleagues, because together, we achieve more! 💪

When Will You Work? ⏰

Enjoy flexible working hours with the requirement to be available between 10:00 and 16:00 for team communication. On Fridays, wrap up by 15:00, and during July/August, take advantage of an intensive morning shift—perfect for summer relaxation! 🌞

Where Will You Work? 🌍

This is a 100% remote opportunity. Whether in the mountains 🏔️ or on the beach 🏖️, as long as you have reliable internet, you're good to go. We also gather quarterly in exciting locations to strengthen our team bonds! ✈️

What Are We Looking For? 🔍

We want someone who loves supporting others, has a passion for technology, and thrives in customer-facing roles. A logical mind and eagerness to learn are essential. Experience in clinical research is a plus but not required. If you've read this far, include the word headphone when applying to confirm you've read all the details. 🎧

What Do We Offer? 🎁

• 100% Remote Work: Work from any location within GMT-2 to GMT+2. Dreaming of moving abroad? We support that too! 🏝️
• Flexible Hours: Set your schedule around team meetings to ensure effective communication.
• Top-Notch Equipment: High-end laptop, 27" monitor (or dual 24"), and a professional chair provided for your comfort.
• Independence & Responsibility: Manage your tasks freely while owning your work outcomes.
• Global Team: Join a diverse, impactful team dedicated to improving lives worldwide.

Fundamental Requirements ✅

• Native English speaker
• High proficiency in written and spoken Spanish
• Strong logical and problem-solving skills
• Comfort and interest in working with computers (programming not needed)
• Excellent communication skills
• Higher education qualification
• Ability to work independently remotely
• Strong organizational skills to handle multiple tasks efficiently

Assets That Shine 🌟

• Bilingual in English and Spanish
• Knowledge of spreadsheets or basic programming (macros)
• Experience in clinical research, healthcare, or biotech
• Experience creating training content (videos, user guides, webinars)
• Languages other than English and Spanish
• Familiarity with customer support tools or ticketing systems
• Team-oriented with the ability to give constructive feedback

Please mention the word GREAT and include the code #RMzguNjguMTM0LjE5NA== when applying to demonstrate you’ve thoroughly read this job posting. ✨