Pasona NA Is Hiring A Tech Support Specialist

🚀 Exciting Opportunity: Temp-to-Hire Tech Support Specialist

Join our team as a Tech Support Specialist to enhance system operations for Japan-maintained infrastructure during U.S. daytime hours, focusing on automation, issue resolution, and operational efficiency.

💰 Compensation & Work Hours

• Pay: $27 per hour
• Hours: Monday to Friday,
  • 8:00am - 5:00pm (CDT)
  • 7:00am - 4:00pm (CST)
• Potential Extension: Up to 8:00pm (CDT) or 7:00pm (CST) up to 2 days per week

📋 Job Summary

We are seeking a dedicated Tech Support Specialist to manage incident response and release operations for Japan-based systems during U.S. hours. This role aims to streamline operations, lessen the nighttime workload for Japan teams, and innovate through automation of incident and release management processes.

🔑 Key Responsibilities

• Support incident response and release operations for systems maintained in Japan
• Coordinate closely with Japan's system maintenance teams
• Participate in troubleshooting and resolving technical issues
• Develop and refine operational procedures
• Implement automation solutions to boost efficiency and quality

🎯 Qualifications

• Language Skills: Strong Japanese proficiency
• Experience: 3+ years as a system engineer
• Technical Knowledge: Intermediate understanding of system infrastructure (servers, networks, security), cloud platforms (OCI, AWS, Azure, GCP), and Linux/Unix environments (RedHat, CentOS, Solaris)

🌟 Preferred Skills

• Experience with automation tools, scripting, or monitoring systems
• Experience with public cloud platforms such as AWS, Azure, GCP, or OCI
• Relevant IT certifications are advantageous

📝 Additional Notes

May be assigned other duties by managers as needed.

📝 Application

Interested candidates are encouraged to submit an Application Form.