SupportNinja Is Hiring A Team Leader (Bilingual Spanish/English)

Join our dynamic team as a Team Leader (Bilingual Spanish/English) and enjoy a flexible remote work setup with competitive compensation, advancing your leadership skills in the customer service industry! 🚀

Work Setup & Compensation

Work Arrangement: Remote/WAH

Salary: $22/hr

Position Overview

The Team Leader will oversee and motivate a team of representatives to deliver exceptional customer experiences. This role involves coaching, mentoring, and driving team performance, operational efficiency, and continuous improvement.

If you're interested, you can access your instant interview here.

A Day in the Life of a Bilingual Team Leader 🌟

• Lead & Supervise: Provide effective leadership to your team of representatives.
• Set Goals: Define clear performance expectations aligned with organizational objectives.
• Coach & Motivate: Guide team members to improve their skills and foster a positive environment.
• Address Issues: Resolve employee concerns, conflicts, and performance problems promptly.
• Monitor Performance: Ensure adherence to SLAs and KPIs.
• Analyze Metrics: Identify areas for improvement and implement strategies.
• Collaborate: Work with cross-functional teams to optimize workflows and resolve challenges.
• Maintain Customer Satisfaction: Monitor and improve service quality.
• Stay Updated: Keep abreast of industry trends to innovatively enhance team performance.
• Training & Resources: Identify needs and coordinate training sessions.
• Equip Team: Ensure team members have necessary tools and resources.
• Coordinate with Leadership: Share best practices and ensure consistency.
• Handle Escalations: Respond to customer inquiries and complaints as needed.
• Participate & Report: Contribute to meetings and provide performance reports.
• Client Communication: Maintain regular contact with clients.
• Policy Compliance: Follow company policies and procedures.
• Achieve Targets: Meet or surpass performance KPIs.
• Continuous Learning: Engage in ongoing product and process training.
• Maintain Professionalism: Uphold a positive, empathetic attitude at all times.

Qualifications & Skills 🎓

• 3+ years of experience supporting roles similar to the team’s scope
• 1+ years in leadership or supervisory roles, preferably in a call center environment
• Previous client-facing experience preferred
• Excellent communication skills (verbal & written)
• Strong understanding of customer service and technical support principles
• Problem-solving and decision-making expertise
• Excellent interpersonal skills to engage with team members and stakeholders
• Proven leadership ability to motivate and inspire teams
• Results-driven mindset focused on operational excellence
• Proficiency in customer service software (e.g., CRM)
• Comfortable using computers and various software applications

Ninja Perks & Benefits 🥷✨

• Competitive salary
• Medical, dental, and vision insurance
• Paid time off and birthday leave
• Opportunities for skills training & professional development
• Employee Referral Program

Discover Your Growth Potential 🚀

Experience endless fun and growth! Discover A Better Way to Grow! Are you ready to take the next step?

Disclaimer ⚠️

The duties and responsibilities listed are general and not exhaustive. The role may require reasonable changes over time. SupportNinja is committed to equal employment opportunity and does not discriminate against any protected characteristics under federal, state, or local law.