Mercier Consultancy MD Is Hiring A Support Specialist

Mercier Consultancy MD is excited to offer new opportunities for Italian Speaking Customer Support Representatives in Sofia. If you are fluent in Italian and passionate about helping customers, we want to hear from you! Join our team and play a vital role in delivering exceptional service to our Italian-speaking clients.

Key Responsibilities

• Provide excellent customer service to Italian-speaking clients through phone, email, and chat channels 📞📧💬
• Address inquiries regarding our products and services, offering comprehensive and accurate responses
• Resolve customer issues and complaints efficiently to ensure high satisfaction levels 👍
• Document all interactions and maintain precise records of inquiries and resolutions
• Collaborate with internal teams to enhance service delivery and customer experience 🤝
• Stay informed about product updates and knowledge to better assist customers

Requirements

• Fluent in Italian (both written and spoken); proficiency in English is advantageous 🌍
• Experience in customer service is preferred but not mandatory
• Strong communication skills and a customer-focused mindset
• Ability to multitask effectively in a fast-paced environment 🚀
• Familiarity with customer support software is a plus
• A positive attitude and eagerness to learn
• Excellent organizational skills and attention to detail

Benefits

• Competitive Monthly Salary
• Relocation Package
• Fully Paid Training
• Health Insurance
• And much more... 🎉