Lensa Is Hiring A Supervisor Support Center Operations

Join Our Customer Support Team at Molina Healthcare! 🚑

Lensa is a career platform dedicated to connecting job seekers with excellent opportunities across the US. We facilitate job promotion on behalf of our clients, partners, and agencies, and do not directly hire or employ candidates. When you click "Apply Now" or "Read more," you will be redirected to the employer's site, where your information is governed by their privacy policies.

Job Description

Job Summary

• Provide exceptional customer support to meet the needs of Molina members and providers. 🤝
• Resolve issues fairly and effectively, demonstrating Molina's core values in every interaction.
• Distribute product and service information and identify opportunities to enhance member and provider experiences.

Knowledge, Skills, & Abilities

• Supervise a team of employees: train, coach, monitor, and manage performance to meet or exceed expectations. 👥
• Manage escalations: ensure accountability, prompt communication, and follow-through to resolution.
• Ensure compliance with contractual and regulatory standards.
• Handle complex inquiries related to enrollment, claims, benefits, referrals, and authorizations for medical care. 🏥
• Deliver exemplary customer service to members, co-workers, vendors, providers, government agencies, and the public.
• Achieve individual call center goals and performance metrics. 🎯
• Lead by example: demonstrate personal responsibility and accountability.
• Support projects and special initiatives as needed.

Job Qualifications

Required Education

Associate degree or an equivalent combination of education and experience.

Required Experience

• 3-5 years’ experience in a call center environment. 📞
• 1-2 years supervisory experience.

Preferred Education

Bachelor's Degree or an equivalent combination of education and experience.

Preferred Experience

5-7 years in a relevant role.

Additional Information

Note for Current Molina Employees: If interested in applying, please submit your application through the intranet job listing.

Molina Healthcare Benefits: We offer a competitive benefits and compensation package.

Equality Statement: Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Salary Range 💰

$41,264 - $80,464.96 per year
*Actual compensation may vary based on geographic location, experience, education, and skill level.*

Questions?

If you have any questions about this posting, please contact support@lensa.com.