Lensa Is Hiring A Supervisor Member Services

Join Our Team as a Customer Support Supervisor at Molina Healthcare

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Job Description

Job Summary 🤝

• Customer Support & Service: Provide excellent support to meet the needs of Molina members and providers.
• Issue Resolution: Address concerns fairly and effectively, exemplifying Molina values.
• Continuous Improvement: Share product and service information and identify opportunities to enhance member and provider experiences.

Knowledge, Skills & Abilities 🧠

• Team Leadership: Supervise a team, including training, coaching, monitoring, and managing performance to meet or exceed objectives.
• Escalation Management: Handle escalations swiftly with appropriate accountability, effective communication, and prompt follow-up.
• Compliance: Ensure adherence to contractual and regulatory standards.
• Complex Issue Handling: Address complex inquiries related to enrollment, claims, benefits, referrals, and authorizations for medical care.
• Customer Service Excellence: Serve members, co-workers, vendors, providers, government agencies, and the public with professionalism.
• Performance Goals: Achieve individual call center performance targets.
• Leadership & Responsibility: Demonstrate accountability and lead by example through personal performance.
• Project Support: Contribute to projects and initiatives as needed.

Qualifications 📋

Required Education 🎓

Associate degree or equivalent combination of education and experience.

Required Experience 🕒

• 3-5 years in a call center environment
• 1-2 years supervisory experience

Preferred Education 🎓

Bachelor's Degree or equivalent experience.

Preferred Experience ⏱️

5-7 years within related roles.

To current Molina employees interested in this position: please apply via the intranet.

Compensation & Benefits 💼

Molina Healthcare offers a competitive benefits and compensation package. The pay range is $77,969 - $96,558 annually. Actual salary may vary based on geographic location, experience, education, and skills.

Note: Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Questions ❓

For inquiries about this posting, please contact support@lensa.com.