TD Bank Is Hiring A Store Supervisor

Join Our Team as a Store Supervisor at TD Bank in Sudbury, MA! 🚀

Discover an exciting opportunity to lead, serve, and grow within a dynamic banking environment at TD in Sudbury, Massachusetts.

Work Location & Hours

• Location: Sudbury, Massachusetts, United States of America
• Hours: 40 hours per week

Compensation & Benefits 💰

Our commitment to fair and equitable pay ensures growth opportunities and skill development. The base salary may vary based on skills, experience, and location.

Pay Range: $24.00 - $33.50 USD per hour

We encourage open dialogue about compensation — feel free to discuss questions with your recruiter.

Line of Business

Department: Personal & Commercial Banking

Job Description

This supervisory role oversees daily team activities to ensure operational excellence, compliance, and risk mitigation while fostering customer and sales objectives. The store manager is expected to manage store operations in the absence of other managers, including teller functions, platform activities, and escalations.

Depth & Scope of Responsibilities

• Supervise advice and service colleagues to achieve store goals, delivering legendary customer experiences.
• Lead daily operations to ensure personalized service, compliance, and regulatory adherence.
• Monitor workflows, prioritize tasks, and delegate responsibilities efficiently.
• Understand and educate the team on bank policies, procedures, and risk management.
• Drive operational excellence in cash handling, vault management, fraud prevention, and expense control.
• Engage in customer conversations about loan products, maintaining active NMLS registration.
• Develop and coach team members on customer service, product knowledge, and sales strategies.
• Support sales activities across various financial products by leveraging relationship tools and campaigns.
• Gain and deepen customer relationships through proactive outreach, lead management, and appointments.

Qualifications & Experience

• High School Diploma or GED required; Undergraduate degree preferred
• Minimum 2 years of experience in customer service or sales roles
• Notary License (preferred)
• Previous supervisory or leadership experience
• Strong organizational and communication skills
• Proficiency in Outlook, Lotus Notes, Word, Excel
• Ability to lead and motivate teams

Customer Accountabilities

• Provide end-to-end advice, building trust with educational content and support
• proficient in products/services, coaching the team on delivering exceptional service
• Handle customer complaints and escalations to ensure a legendary experience
• Lead the execution of customer experience plans and store advice strategies
• Maintain professionalism and a welcoming environment in the store

Shareholder & Operational Accountabilities

• Manage operational systems, vault, cash control, and compliance standards
• Oversee daily store activities, including cash handling, transaction accuracy, and risk management
• Ensure staff adherence to policies, promote operational excellence, and participate in process improvements

Employee & Team Development

• Lead, support, and develop a high-performing team through coaching and performance management
• Foster a diverse, inclusive, and collaborative workplace culture
• Participate in onboarding and training initiatives to ensure team proficiency

Regulatory & Physical Requirements

Regulatory: Must comply with OFAC, OCC, and SAFE Act regulations, including NMLS registration.

Physical & Travel Demands: Continuous sitting and operation of office equipment; occasional standing, walking, lifting under 25 lbs., and travel as needed.

Who We Are

TD is one of the world's leading financial institutions, committed to providing simple, human banking experiences to over 27 million households and businesses globally. With more than 95,000 colleagues, we focus on building lasting relationships and reimagining banking for our clients and communities.

Our Total Rewards Package

Our comprehensive benefits include base salary, incentives, health and well-being programs, retirement plans, paid time off, discounts, career development, and recognition programs. Learn more

Additional Support & Development

• Regular career and performance conversations
• Online learning platforms and mentoring programs
• Inclusive, supportive workplace focused on growth
• Onboarding and training to set you up for success

Application & Accommodation Process

We will contact candidates for interviews and keep applicants informed throughout the process.

Equal Opportunity: TD Bank is committed to diversity and inclusion. Accommodations are available for applicants with disabilities — contact us at USWAPTDO@td.com.