TD Bank Is Hiring A Store Supervisor

Join TD Bank as a Store Supervisor and lead a team to deliver exceptional customer experiences while ensuring operational excellence. Explore this role located in Washington, D.C., and thrive in a dynamic banking environment with growth opportunities and competitive compensation.

Work Location

Washington, District of Columbia, United States of America

Hours

40 hours per week

Pay Details 💰

Salary: $25.50 - $36.00 USD per hour

TD is committed to equitable compensation and offers opportunities for growth and skill development. The actual base pay may vary based on skills, experience, location, and organizational needs. Candidates are encouraged to discuss compensation questions openly with their recruiter.

Line of Business

Personal & Commercial Banking

Role Overview ✨

The Store Supervisor oversees daily team operations, ensuring compliance, operational efficiency, and risk mitigation. This role promotes meeting sales, operational, and customer service goals. In the absence of a manager, the supervisor manages the store, teller operations, platform activities, and customer escalations. The role also focuses on building customer relationships through personalized advice and sales activities.

Depth & Scope 🔍

• Team Leadership: Supervise advice and service colleagues, guiding them to achieve store objectives and deliver legendary customer experiences.
• Operational Oversight: Manage workflows, delegate tasks, and ensure compliance with policies, procedures, and regulations.
• Risk Management: Educate team on risk, oversee cash handling, vault management, fraud prevention, and expense control.
• Customer Engagement: Engage in loan product conversations, maintain active NMLS registration, and support customer financial needs.
• Team Development: Coach and develop team members to provide effective customer service, product knowledge, and advice.
• Product Knowledge & Advocacy: Utilize customer relationship tools and promote products/services to support customer financial well-being.
• Sales & Relationship Building: Grow the customer base through proactive sales activities, lead management, and outreach efforts.

Education & Experience 🎓

• High school diploma or GED required; undergraduate degree preferred.
• At least 2 years of customer or sales experience, or equivalent.
• Notary License (preferred).
• Previous supervisory experience or demonstrated leadership in customer service.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Outlook, Lotus Notes, Word, and Excel.
• Ability to lead, supervise, and provide community services.

Customer Accountabilities 📈

Deliver comprehensive, end-to-end advice to customers by building trust with educational content, supporting their financial needs, and advocating proactively with insights and recommendations.