TD Bank Is Hiring A Store Supervisor

Join our team as a Store Supervisor at Kings Highway in Brooklyn, NY! Bilingual Russian skills are preferred to better serve our diverse community. 🚀

Position Overview

Position: Store Supervisor (Kings Highway) Bilingual Russian preferred

Work Location: Brooklyn, New York, United States of America

Hours: 40 hours per week

Pay Range: $25.50 - $36.00 USD per hour 💰

Compensation & Growth Opportunities

TD is dedicated to providing fair and equitable compensation. We prioritize growth opportunities and skill development to support your career journey. Our policies encourage progression within the salary range as you develop in your role. The actual offered pay may vary based on:

• Candidate's skills and experience
• Job-related knowledge
• Geographic location
• Organizational needs

We encourage open dialogue about compensation—feel free to ask your recruiter for more details! 💬

Line of Business

Personal & Commercial Banking

Job Description

This role oversees daily team operations to ensure excellence in service and adherence to policies to mitigate risks and safeguard the Bank and Customers. The Supervisor will:

• Drive and reinforce operational, customer, and sales goals
• Manage store operations, including teller activities, platform, and escalations when managers are unavailable
• Support team efforts in acquiring, retaining, and expanding customer relationships by promoting sales and advice activities

Depth & Scope

• Team Leadership: Supervise advice and service colleagues, guiding them to achieve individual and store objectives, delivering exceptional customer and colleague experiences.
• Operational Oversight: Manage workflows for tellers and platform, prioritize tasks, delegate duties, and ensure compliance with regulations.
• Risk Management & Compliance: Understand and enforce bank policies, procedures, and regulations, educating team members on their roles in risk mitigation.
• Operational Excellence: Oversee cash handling, vault management, fraud prevention, expense control, and promote integrity, privacy, and safety.
• Customer Engagement: Engage customers regarding loan products, facilitate applications, and maintain an active NMLS registration.
• Team Development: Coach and develop staff in delivering effective service, product knowledge, and advice strategies to enhance the customer experience.
• Customer Relationship Tools: Use and promote banking tools, services, and campaigns to support customer needs and financial literacy.
• Sales & Outreach: Proactively attract new customers and deepen relationships through lead management, outbound calls, appointments, and referrals.

Education & Experience

• High School Diploma or GED required; undergraduate degree preferred 🎓
• At least 2 years of relevant experience in customer service or sales
• Notary License (preferred)
• Previous supervisory or leadership experience with customer service oversight
• Proven track record of exceeding customer expectations
• Strong organizational skills and ability to multitask in a fast-paced environment
• Effective verbal and written communication skills 🗣️✉️
• Sound judgment in decision-making and problem-solving
• Proficiency with Outlook, Lotus Notes, Word, Excel
• Leadership skills and ability to supervise others