TD Bank Is Hiring A Store Supervisor Bilingual

Join Our Team in Sudbury, MA — Empowering Customer Experiences and Operational Excellence

Explore a rewarding supervisory role with TD Bank, where you'll lead a team to deliver exceptional service, drive operational efficiency, and foster meaningful customer relationships in Sudbury, Massachusetts. This position offers growth opportunities, competitive pay, and the chance to make a positive impact in your community. 🚀

Work Location & Hours

• Location: Sudbury, Massachusetts, United States of America
• Hours: 40 hours per week

Compensation & Benefits

Salary ranges from $24.00 - $33.50 USD per hour. At TD, we are dedicated to providing fair and equitable pay, along with growth and development opportunities. Your actual starting pay may vary based on your skills, experience, location, and organizational needs. Feel free to ask your recruiter about specific compensation details. 💼💰

Line of Business

Personal & Commercial Banking

Position Summary

This supervisory role oversees daily team activities to ensure operational excellence and compliance, while supporting customer acquisition, retention, and relationship deepening through personalized advice and service. In the absence of other managers, you will manage the store operations, including teller, platform, and customer escalation handling. Your leadership will reinforce our commitment to delivering legendary customer experiences. 🌟

Depth & Scope of Responsibilities

• Supervise advice and service colleagues to achieve store objectives and deliver legendary customer experiences.
• Provide daily leadership and work direction, ensuring compliance with policies and regulations.
• Monitor workflows, prioritize tasks, and delegate responsibilities efficiently.
• Manage store operations including cash handling, vault management, fraud prevention, and expense control.
• Engage in customer conversations about loan products, maintaining active NMLS registration.
• Lead, develop, and coach the team on delivering effective customer service and product advice.
• Support sales strategies, promote products, and educate customers to meet their financial needs.
• Utilize customer relationship tools to deepen customer relationships and support sales activities.
• Acquire and grow the customer base through proactive outreach and lead management activities.

Education & Experience Requirements

• High School Diploma or GED required; undergraduate degree preferred.
• Minimum 2+ years of experience in customer service or sales roles, or equivalent.
• Notary License (preferred).
• Previous supervisory experience with demonstrated leadership skills.
• Strong organizational, communication, and decision-making skills.
• Proficient with Outlook, Lotus Notes, Word, and Excel.

Customer Accountabilities

• Provide end-to-end advice, building trust through educational content and consultative support. 🤝
• Lead by example in delivering exceptional service during all customer interactions.
• Handle customer transactions efficiently, utilizing CRM tools for needs-based conversations.
• Own and resolve customer concerns, ensuring a legendary experience.
• Support store and team objectives for customer satisfaction and operational excellence.

Shareholder & Operational Accountabilities

• Maintain operational systems, including vault management, cash controls, and fraud prevention.
• Ensure compliance with policies and regulations; support process improvements.
• Oversee daily administrative duties and financial transactions with sound judgment.
• Monitor store security, controls, and cash levels to prevent loss and fraud.

Team Leadership & Development

• Lead, support, and develop a high-performing team through coaching and performance management.
• Create a positive, inclusive environment that promotes diverse perspectives and professional growth.
• Manage scheduling to meet customer demand while ensuring compliance and operational needs.

Regulatory & Physical Requirements

• Eligible for employment under Regulation Z and SAFE Act requirements.
• Operational in a physical capacity that includes frequent standing, walking, and occasional lifting.
• Performs sedentary and multitasking activities regularly.
• Occasional travel, primarily domestic, with continuous office-based work.

Who We Are

TD is one of the world's leading banking institutions, serving over 27 million households globally. Our team of more than 95,000 colleagues is dedicated to building meaningful relationships and reimagining banking experiences. We champion client-centricity, innovation, and community engagement. 🌍

Our Total Rewards Package

Our comprehensive benefits include competitive salary, incentive awards, health and wellness benefits, retirement plans, paid time off, banking discounts, career development opportunities, and recognition programs. Learn more here.

Colleague Development & Support

We prioritize continuous learning through regular development conversations, training, mentorship, and onboarding. We foster a respectful and diverse workplace where everyone can grow and thrive.

Inclusive Hiring & Accommodations

TD Bank is an equal opportunity employer. Applicants with disabilities can request accommodations by contacting USWAPTDO@td.com. We are committed to fair hiring practices and compliance with applicable laws.