TD Bank Is Hiring A Store Supervisor Bilingual

Join our team in Brooklyn, New York, and excel in a role that combines leadership, customer service, and financial expertise. TD is dedicated to providing fair compensation and abundant growth opportunities for our colleagues.

Work Location

Brooklyn, New York, United States of America

Hours

40 hours per week

Pay Details 💵

Range: $25.50 - $36.00 USD hourly

TD is committed to equity and fairness in compensation. The actual offered salary may vary based on:

• Skills and experience
• Job-related knowledge
• Geographic location
• Organizational needs

We encourage candidates to discuss compensation questions openly with their recruiter for personalized details.

Line of Business 🏦

Personal & Commercial Banking

This role involves supervising daily team activities to ensure operational excellence and compliance, mitigate risks, and safeguard both the bank and its customers. It also entails driving sales, reinforcing customer relationships, and managing team operations in the absence of a manager.

Depth & Scope 🌟

• Supervise advice and service colleagues to achieve store objectives, delivering legendary customer and colleague experiences.
• Lead daily team activities, ensuring effective delivery of personalized service while maintaining adherence to compliance and regulatory standards.
• Monitor workflows, prioritize tasks, and delegate responsibilities efficiently.
• Manage short-term, low to moderate risk operations with a keen understanding of bank policies and regulations.
• Promote operational excellence, including cash handling, vault management, fraud prevention, and safeguarding customer privacy and employee safety.
• Engage customers about loan products, assist with applications, and maintain active NMLS registration.
• Develop and coach team members in delivering exceptional customer service, product knowledge, and advice strategies.
• Utilize customer relationship tools and campaigns to advocate for customer needs and support financial literacy initiatives.
• Build and deepen customer relationships through proactive sales and service activities, including lead management and outreach efforts.

Education & Experience 🎓

• High School Diploma or GED required; Bachelor’s degree preferred
• 2+ years of experience in customer service or sales, or equivalent
• Notary License (preferred)
• Previous supervisory or leadership experience in customer service
• Ability to meet and exceed customer expectations
• Strong organizational skills for multitasking in a fast-paced environment
• Excellent verbal and written communication skills
• Sound problem-solving and decision-making abilities
• Proficiency with Outlook, Lotus Notes, Word, and Excel
• Leadership capabilities to guide and supervise team efforts
• Commitment to community service

Customer Accountabilities 💼

• Provide end-to-end advice, building trust through educational content and proactive support
• Possess thorough knowledge of products and services to coach the team effectively
• Lead and ensure an exceptional customer service experience at every touchpoint
• Process customer transactions and leverage CRM tools for needs-based conversations
• Act as the first point of contact for customer inquiries and escalations, taking ownership of issues
• Execute store customer experience and advice plans to achieve operational excellence