TD Bank Is Hiring A Store Supervisor Bilingual Russian Preferred

Join Our Team as a Branch Supervisor at TD Bank in Brooklyn, NY! 🚀

Discover a role that combines leadership, operational excellence, and customer service in a dynamic banking environment.

Work Location 📍

Brooklyn, New York, United States of America

Hours ⏰

40 hours per week

Pay Range 💰

$25.50 - $36.00 USD (varies based on skills, experience, and location)

TD is dedicated to providing fair, equitable compensation and opportunities for growth. We encourage open dialogue about compensation questions with your recruiter.

Line of Business 🏦

Personal & Commercial Banking

Job Description 📝

This supervisory role oversees daily team activities to ensure operational excellence, compliance, and risk mitigation. You will drive, reinforce, and demonstrate achievement of operational, customer, and sales objectives. In managers' absence, you'll manage store operations, including tellers, platform, and customer escalations. You'll also focus on acquiring, retaining, and deepening customer relationships through personalized service and advice.

Depth & Scope 📊

• Supervise advice and service colleagues to deliver legendary customer experiences
• Provide daily leadership, ensuring efficient service delivery and regulatory compliance
• Monitor workflows, prioritize tasks, and delegate responsibilities effectively
• Maintain understanding of operational policies, risk management, and fraud prevention
• Engage customers on loan products, maintaining NMLS registration
• Lead, develop, and coach team in delivering exceptional service and financial advice
• Utilize customer relationship tools to support sales and deepen relationships
• Support financial literacy and comprehensive product knowledge for team and customers
• Drive proactive sales activities including lead management and customer outreach

Education & Experience 🎓

• High School Diploma or GED required; Bachelor’s degree preferred
• 2+ years related customer service or sales experience
• Notary License (preferred)
• Previous supervisory experience and proficiency in customer service oversight
• Strong organizational, communication, and problem-solving skills
• Knowledge of Outlook, Lotus Notes, Word, Excel

Customer Accountabilities 🤝

• Build trust through educational content and proactive support
• Provide consultative advice across all products and services
• Ensure exceptional service at every customer interaction
• Manage customer issues, resolve complaints, and serve as frontline leader
• Lead the store's customer experience initiatives and advice plans
• Maintain professional, inviting store environment in compliance with policies
• Coordinate with partners to meet customer needs across channels

Shareholder & Operational Responsibilities 🔧

• Oversee vault management, cash handling, fraud prevention, and expense control
• Ensure operational compliance and high standards of security and accuracy
• Manage daily administrative duties and escalate high-risk issues
• Support process improvements and uphold Bank's Code of Conduct

Team Leadership & Development 🌱

• Lead, coach, and support a high-performing team
• Set team objectives, monitor performance, and facilitate professional growth
• Promote diversity, inclusion, and a positive workplace environment
• Engage in performance reviews and onboarding activities

Regulatory & Physical Requirements ⚖️🏋️‍♂️

This role involves compliance with federal regulations, including SAFE Act requirements, and necessitates physical tasks such as frequent standing, walking, and light lifting. Occasional travel and sedentary work are expected.

Who We Are 🌎

TD is a leading global financial institution, ranked as the fifth largest bank in North America with over 27 million customers. Our colleagues are dedicated to creating simple, human banking experiences across Canada, the U.S., and worldwide.

Total Rewards & Development 🌟

Our comprehensive package includes competitive salaries, incentives, health benefits, retirement plans, paid time off, discounts, and career growth opportunities. We prioritize colleague development through training, mentoring, and continuous learning initiatives. Learn more about our rewards program.

Equal Opportunity & Accommodations 🤝

TD values diversity and is committed to providing accommodations for applicants with disabilities. If you need assistance during the application process, please contact USWAPTDO@td.com.

We adhere to all applicable federal laws prohibiting discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.