TD Bank Is Hiring A Store Supervisor Bilingual English & Mandarin/Cantonese Speaking Preferred

Join Our Team as a Store Supervisor – Drive Excellence and Customer Satisfaction! 🌟

This role supervises daily team activities to ensure operational excellence, compliance, and risk mitigation, all while fostering a positive customer experience.

Key Responsibilities

• Operational Oversight: Supervise day-to-day team activities to uphold policies, procedures, and mitigate risks for the safety of the Bank and Customers.
• Performance Management: Drive, reinforce, and demonstrate achievement of operational, customer, and sales objectives.
• Store Management: In the absence of other managers, effectively manage the Store and oversee teller operations, platform, and customer escalations.
• Customer Relationships: Support team efforts to acquire, retain, and deepen customer relationships through personalized sales and advice activities, creating connected and memorable experiences.

Depth & Scope

• Leadership: Provide supervisory oversight to advice and service colleagues to help achieve individual and Store goals, resulting in legendary customer and colleague experiences.
• Team Direction: Offer daily leadership and work guidance to ensure the effective and efficient delivery of personalized and complex service solutions.

Qualifications & Skills

• Store Supervisor experience or similar leadership role in banking or retail environments
• Strong customer service and relationship-building skills
• Bilingual abilities are a plus – English required; additional languages are beneficial
• Leadership mindset with a focus on operational excellence and team development

Join Our Team! 🚀

If you are passionate about delivering outstanding customer service, leading a team, and driving store success, we want to hear from you!