PLS Financial Services, Inc. Is Hiring A Store Manager Bilingual Spanish

Looking to lead a team at a reputable financial services provider in Van Nuys, CA? Join PLS® as a Store Manager and make a difference in your community! 🚀

📍 Location

This position is based at 6801 Van Nuys Blvd., Van Nuys, CA 91405.

🔍 PLS® Overview

Why choose PLS? Because You Deserve Better!® PLS — standing for People – Location – Service — is a leading retail provider of financial services. Our customer-centric approach places the best service at the forefront, thanks to our dedicated team members who exceed expectations daily. Headquartered in Chicago, the PLS Group operates over 200 financial service centers across 12 states, offering convenient financial solutions that often surpass traditional banking alternatives. Founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents, PLS continues to thrive by putting people first.

🎯 Position Overview

As a Store Manager, you will lead the store team to provide exceptional customer service, achieve operational and financial objectives, and uphold company policies. You will also be instrumental in motivating and training team members, ensuring their growth and readiness for future leadership roles.

📝 Key Job Responsibilities

• Maintaining exemplary customer service and fostering long-term relationships 🤝
• Establishing a strong customer service culture 🌟
• Implementing strategies to achieve store goals 🎯
• Recruiting, developing, and motivating team members to exceed expectations 💪
• Ensuring compliance with all regulations 📜
• Analyzing financial statements and trends to maximize sales 📈
• Supervising transaction processing, cash drawer maintenance, and cash handling 💰
• Coaching team members per career development plans 📚
• Marketing within the community to increase market share and revenues 📣
• Resolving customer complaints swiftly and effectively 🛠️
• Managing labor hours, cash, and conducting store audits 🔍
• Communicating policies and updates through Operations Bulletins and training 🔄
• Maintaining a clean and welcoming store environment 🧹
• Performing other duties as assigned 🚧

📝 Job Requirements

• Minimum of two years management experience in hospitality, financial services, retail, or restaurant industries 🏢
• Ability and willingness to engage with customers 🤝
• Strong relationship-building skills with customers and colleagues 🤗
• Drive to surpass corporate initiatives and inspire team excellence 🌟
• Excellent verbal, written, and presentation skills 🗣️
• High-energy, collaborative leadership style ⚡
• Professional appearance and demeanor 💼
• Honesty and integrity as core values 💖
• Fluency in English; bilingual in English/Spanish a plus 🇺🇸🇪🇸

⚙️ Working Conditions & Physical Requirements

• Ability to sit and/or stand for extended periods 🪑
• Lifting up to 15 lbs. with minimal assistance 🏋️‍♂️
• Work in restrictive spaces with moderate to high noise levels 🔊
• Manage multiple projects and handle interruptions effectively 🔄
• English fluency is mandatory; bilingual skills are a bonus 🇺🇸🇪🇸

🎁 Benefits

Eligible team members enjoy a comprehensive package including:

• Medical, dental, and vision insurance 🏥
• 401(k) retirement plan 💼
• Paid vacation time 🌴
• Opportunities for advancement 🚀
• Ongoing training and development 📚

🌟 Our Core Values

• Customer Focus
• Integrity and Trust
• Teamwork
• Results

⚖️ Equal Employment Opportunity & Additional Information

PLS is an Equal Employment Opportunity Employer. All qualified applicants will be considered regardless of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any legally protected characteristic. We are a drug-free workplace and provide reasonable accommodations for applicants with disabilities. Contact us for accommodations during the application and hiring process.

For jobs in Los Angeles, qualified applicants with criminal histories will be considered in accordance with the Fair Chance Initiative for Hiring Ordinance.

💰 California Pay Band

$68,240 - $68,240 USD