DSI Is Hiring A Starlink Dispatch Specialist

Join Our Growing Team as a Starlink Dispatch Specialist! 🚀

DSI Systems Inc., an Authorized Starlink Partner, is seeking a motivated and detail-oriented individual to become a vital part of our expanding Starlink team. This full-time, remote role is essential in delivering reliable internet service to underserved and remote communities across the U.S., supporting residential installations, and ensuring seamless coordination between technicians, customers, and internal teams.

About DSI

Founded in 1984, DSI is a family-owned company dedicated to delivering exceptional value and measurable results. Our comprehensive services span sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions. Serving diverse markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—we empower our sales partners to uncover new opportunities and maximize growth. 🤝

Position Details

• Title: Starlink Dispatch Specialist
• Type: Full-time, Remote (U.S. Residents only) 🌎
• Schedule: Monday - Friday, 10:30 am - 7 pm CST

Responsibilities 🛠️

• Complete real-time updates and maintain records in the work order management system
• Support daily operations and help achieve monthly goals
• Handle inbound dispatch calls via Five9
• Resolve issues through critical thinking and escalate when necessary
• Create, assign, and review work orders for technicians
• Maintain accurate records in SARA Plus, Web Tracker, Salesforce, and Zendesk
• Assist technicians during installations and approve custom fees
• Coordinate work order close-out procedures
• Manage inventory requests from technician offices
• Provide status updates to internal teams and communicate effectively with customers to coordinate payments

Requirements ✅

• Strong team player with integrity and motivation
• Goal-driven with excellent communication skills (written, verbal, phone)
• Highly organized with keen attention to detail
• Independent with the ability to meet deadlines
• Professional correspondence experience
• Comfortable engaging with internal and external stakeholders
• Decision-making under pressure
• Familiarity with U.S. regions and route planning using Google Maps
• Minimum 1 year in satellite or telecom industry; dispatching or routing experience preferred
• Bilingual in English/Spanish a plus
• Ability to sit for extended periods, wear a headset, and operate multiple software systems
• Proficient in Microsoft Office, especially Excel
• Experience with SARA Plus, Web Tracker, Salesforce, Zendesk, and Five9 preferred (training provided)

Benefits 🎉

• Competitive salary plus monthly commissions
• Medical, Dental, & Life insurance available from day one
• 401(k) plan with employer matching
• Paid vacation, sick, and personal days plus bereavement leave
• Employee Profit Sharing Program
• 50% AT&T wireless discount 📱
• Paid training and ongoing development
• Opportunities for advancement—prefer to promote from within!