Amazon Is Hiring A Sr. Manager

Amazon is seeking an experienced Sr. Manager for Under the Roof Planning in Amazon Logistics Japan, based in San Diego, CA. This role offers an exciting opportunity to lead strategic initiatives aimed at operational excellence and customer satisfaction.

🌟 About the Role

At Amazon, our goal is to be the most Customer-centric company on earth. Amazon Logistics Japan (AMZL JP) strives to exceed customer expectations by ensuring fast, accurate, and cost-effective deliveries. To achieve this, continuous innovation and operational excellence are essential, driven by data and technological advancements.

We are looking for a seasoned leader with a proven track record of delivering results to build and scale the Under the Roof (UTR) planning team in Japan. This role involves leveraging data-driven decision-making, expanding strategic programs, and leading diverse teams to support rapid business growth.

🎯 Key Responsibilities

• Ownership of Capacity Planning: Oversee 13-week and long-term capacity planning cycles.
• Capacity Strategy: Develop and influence network hiring strategies and ensure capacity meets demand amid volatility.
• Program Development: Build and manage programs/mechanisms to optimize last mile delivery operations and customer experience.
• Cross-functional Collaboration: Work across internal teams and with external partners, including tech leaders, to influence the technology roadmap and solve complex problems.
• Stakeholder Engagement: Regular interactions with senior leaders, including directors and VPs, to align strategies.
• Process & Tool Development: Create planning tools, models, and insights for the last mile network in Japan.
• Operational Excellence: Deliver high customer satisfaction while managing costs and improving delivery speed.

📝 Key Qualifications

Basic Qualifications

• Bachelor’s Degree or equivalent work experience
• 10+ years in business analytics, operations, capacity planning, or transportation
• Experience managing complex programs with multiple stakeholders
• Proven leadership in people management, coaching, and organizational development
• Business proficiency in English

Preferred Qualifications

• Business-level Japanese proficiency
• Master’s Degree or MBA
• Certified in Operational Excellence
• Experience leading large technical teams
• Ability to thrive in fast-paced, ambiguous environments
• Leading start-up or project-based initiatives within last mile logistics
• Passion for diversity and fostering an inclusive culture

🚀 Additional Information

Location: Tokyo Office, Amazon Logistics Japan, Last Mile Department

Department: Project Management

Language note: The role involves communication in both English and Japanese.

For information on smoke-free workplace policies, please visit this link.

Note: Salary details can be discussed individually prior to the first interview.

⚡ Key Responsibilities in Detail

• Manage long-term capacity planning based on demand forecasts and network growth.
• Influence last mile network hiring strategies to meet demand proactively.
• Design staffing strategies that balance demand fluctuations with cost, speed, and service quality.
• Drive a vision to support rapid growth and scalable processes for Amazon’s last mile operations.
• Collaborate with various internal teams — First Mile, MM, Operational Excellence — to align strategies.
• Partner with technical teams to develop tools, models, and insights for capacity planning.
• Engage with senior leadership to communicate progress, challenges, and strategic alignment.
• Focus on delivering excellent customer experiences while controlling costs.

💼 About You

You are a bar-raising leader with a passion for operational excellence, data-driven decision making, and building high-performing teams. You thrive in complex environments and are adept at influencing across organizational boundaries to achieve results.

🌍 Join Our Team

Explore more about life at Amazon and our commitment to diversity and inclusion by visiting our Careers page.

Amazon is an Equal Opportunity Employer and values diversity in the workplace. We do not discriminate based on race, gender, age, disability, or other legally protected statuses.

🔗 Additional Resources & Related Roles

• Regional Workplace Health & Safety (EHS) Manager, AMZL
• Supply Chain Senior Program Manager
• Operations Manager, Delivery Stations
• Area Manager, Central Operations
• Career Management Assistant

🤝 Connect with Us

Find more opportunities, learn about our culture, and discover how Amazon is shaping the future of logistics and customer delivery.