Payara Is Hiring A Spanish Speaking Software Support Engineer

Join Our Team as a Frontline Software Support Engineer 🚀

We are seeking a dedicated Frontline Software Support Engineer to be the first point of technical support for all Payara Platform users. If you're passionate about troubleshooting, customer success, and working in a dynamic environment, this role is perfect for you!

🔗 More Information

For more details, visit www.payara.fish/joinus.

Check out our culture page on Instagram @payaraculture 📸

📝 Summary Details

• Role: Frontline Software Support Engineer
• Seniority Level: Junior
• Location: EMEA / South America / Asia (100% Remote)
• Compensation: Rate dependent on local market and experience

💼 Responsibilities

• Provide specialized technical support to Payara Platform users.
• Document resolutions and solutions within internal Payara systems.
• Collaborate with expert engineers to resolve challenging issues related to architecture, security reviews, and performance tuning.
• Assist product management by identifying new features that benefit users.
• Foster engagement with the open-source community through active participation in technical discussions on external platforms.
• Support onboarding and offboarding processes for customers.

🛠️ Essential Skills & Experience

• At least 1+ year of Java development experience.
• Basic knowledge of Apache Maven.
• Fundamental understanding of web server operations and core application development principles.
• Proficiency in written and spoken English; knowledge of additional languages is a plus.

🌟 Desirable Skills & Knowledge

• Previous experience in software technical support.
• Experience with Java / Jakarta EE Middleware applications (e.g., Payara, Glassfish, WebSphere, JBoss, WebLogic) or development using Spring Framework.
• Hands-on experience with DevOps tools such as Docker, Kubernetes, Jenkins, and cloud platforms like AWS, Azure, and GCP.

🤝 Personal Skills & Behaviours

• Excellent problem-solving and analytical abilities.
• Strong team player with effective communication skills.
• Quick learner with adaptability in challenging situations.
• Committed to client satisfaction through collaboration and proactive engagement.
• Passionate about continuous learning and industry trends.
• Customer-focused with a dedication to understanding and meeting client needs.

🎓 Essential Qualifications

• Degree in Computer Science, Software Engineering, or a related field.

We are an equal opportunities employer. If you require reasonable adjustments due to a disability, please mention this during the interview process, specifying your needs.

Read our company's Privacy Statement for recruitment.

🔑 How to Apply

Please mention the word STAUNCHLY and include the tag #RMzguNjguMTM0LjE5NA== when applying to confirm you have read this job post thoroughly. This is a beta feature designed to prevent spam and help companies verify genuine applicants who read the full description. 😊