Lensa Is Hiring A Spanish Bilingual Roadside Agent

🌟 Join U-Haul as a Spanish Bilingual Roadside Assistance Team Member and help customers navigate unexpected move challenges while enjoying competitive pay and comprehensive benefits. This role offers flexible scheduling, remote work, and opportunities for growth within a supportive team environment.

About Lensa

Lensa is a career site dedicated to helping job seekers find excellent employment opportunities across the United States. Please note, Lensa does not directly hire for these roles; instead, it promotes jobs on LinkedIn on behalf of its clients, recruitment agencies, and partners. Clicking "Apply Now" or "Read more" will redirect you to the respective job board or employer site, where your information will be subject to their terms and privacy policies.

Location

2727 N Central Ave, Phoenix, Arizona 85004, United States of America

Role Overview

Are you fluent in both Spanish and English? Do you enjoy helping people and providing real-time solutions? If so, consider becoming a part of our team to assist customers during their moves, ensuring safety and satisfaction through effective communication and support.

Key Responsibilities

• Assist customers with roadside help in both Spanish and English
• Initiate outbound calls to customers and service providers
• Follow established methods and procedures with professionalism and calm urgency
• Maintain quality metrics and provide compassionate support

Qualifications & Skills

Are You a Good Fit?

• Dependable team player with a positive attitude 😊
• Critical thinker capable of working in a fast-paced environment 🧠
• Enjoy self-paced learning and educational growth 📚
• Empathetic and solution-oriented mindset ❤️
• Comfortable with eLearning, remote leadership, and multitasking 💻

Minimum Qualifications

• Fluent in Spanish and English
• Strong communication and active listening skills 🎧
• Ability to type 40+ WPM and navigate multiple computer programs
• Basic knowledge of U.S. and Canada geography
• Willing to accept feedback and improve performance
• Confident and adaptable attitude 💪

What's in It for You? 🎁

Compensation

Starting at a base pay of $17.00/hour. Pay increases with experience, additional duties, and performance reviews. Actual wages may vary depending on local laws.

Benefits

Enjoy benefits focused on your physical, financial, and emotional well-being, paired with career development opportunities and ongoing education.

Scheduling & Availability

• Customer support is available 24/7/365
• Schedules depend on business needs, including weekend shifts
• Shifts typically between 10:00 AM and 12:00 AM Arizona time
• Availability for working holidays is required

Note: Flexibility for students and educators is valued, but schedule preferences aligning with business needs may lead to more hours.

Training & Development

• Initial training via U-Haul University and eLearning modules
• Hands-on support and customer interaction starting within the first week
• Ongoing skill development guided by your manager
• Fast-paced training designed to prepare you for day-one customer support

Work From Home Requirements 🏡

• Dedicated, private workspace at home
• Child-care/dependent care arrangements during work hours
• A personal computer meeting technical specifications (see below)

Technical Specifications

Computer Equipment

• Operating System: Windows 11
• RAM: 16GB minimum (32GB preferred)
• Processor: CPU benchmark score of at least 6,000 (10,000 preferred)
• Storage: SSD with at least 5GB free space
• Webcam (built-in or external)
• Wired USB headset

Internet Speed

• Ping: under 100 ms
• Download Speed: at least 50MB (100MB preferred)
• Upload Speed: at least 5MB (10MB preferred)

Physical Demands

Role involves light physical activity, including sitting for long periods, focusing on screens, and handling phone calls with a wired headset.

Additional Notes & Restrictions

• Applications are not accepted from residents of CA, WA, or DC.
• U-Haul maintains a nicotine-free hiring policy in several states to promote health and wellness.

Equal Opportunity Employment

U-Haul is committed to diversity and inclusion. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, veteran status, or protected characteristics.

For questions or accommodations, please reach out to support@lensa.com.