Vimo Is Hiring A Spanish Bilingual Remote Customer Service Representative

Join Our Team as a Spanish Bilingual Remote Customer Service Representative! 🚀

GetInsured is seeking dedicated and self-driven individuals to deliver exceptional customer service from the comfort of their homes. If you're passionate about helping others and meet the requirements, we want to hear from you!

Job Location & Details

• Location: Haverford, PA (Fully Remote)
• Employment Type: Full-Time / Seasonal
• Compensation:
  • $15.00/hr. plus performance incentives
  • $17.00/hr. Spanish Bilingual, plus performance incentives

Why Join GetInsured? 🌟

Despite challenges, GetInsured continues to grow and provide opportunities for ambitious individuals. We foster a positive, motivating work environment, emphasizing growth and teamwork. Our mission is to simplify health insurance enrollment, especially during these pivotal times.

We proudly build leading-edge cloud-based enrollment tools that empower millions nationwide to make informed health plan choices — serving state exchanges, brokers, insurers, and consumers alike.

Requirements ✅

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera for training
• Full attendance commitment during the 3-week paid training period
• Minimum internet speed of 35 Mbps via Ethernet connection
• Cable/Fiber broadband required; NOT compatible with mobile or satellite internet or Wi-Fi extenders (e.g., T-Mobile)

Essential Responsibilities 🎯

• Handling inbound and outbound calls
• Delivering outstanding customer service consistently
• Managing customer accounts and providing technical support
• Data entry for applications
• Assisting with online chat inquiries as assigned
• Following defined procedures and policies
• Applying creative problem-solving skills
• Adapting to changing projects and updates
• Managing time and tasks efficiently via multitasking and prioritization
• Participating in extensive self-study, training, and testing — passing exams is required to proceed
• Adhering to communication guidelines across all channels

Qualifications & Skills ⭐

• Moderate to advanced computer skills
• Comfort with learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Ability to work effectively from home
• Self-motivated and success-oriented mindset

What We Offer 🎁

• Paid comprehensive training
• Full-time, seasonal role with incentives
• Performance and attendance bonuses in addition to base pay
• Work-from-home convenience
• Supportive, collaborative team environment
• 401K matching program
• Individual Coverage HRA (ICHRA)
• PTO (Paid Time Off)

Preferred (Not Required) Experience 🌟

• Customer support or technical support background
• Experience with health insurance, the ACA, or group/individual plans
• Call center experience
• Familiarity with CRM systems and practices
• Bilingual in Spanish (a plus)