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GetInsured Is Hiring A Spanish Bilingual Remote Customer Service Representative
Join Our Team as a Remote Customer Service Representative! 🌟
GetInsured is excited to expand its team during this dynamic time! We are hiring dedicated, reliable individuals to provide exceptional customer service remotely, helping simplify health insurance enrollment for millions across the country.
About GetInsured
With the nation's largest state-based marketplace footprint, GetInsured offers user-friendly technology and decision support tools that empower consumers to make informed health plan choices. Our innovative cloud-based enrollment solutions serve state agencies, brokers, insurers, and consumers, delivering seamless eligibility, plan selection, and enrollment services. We build award-winning tools and provide essential call center support, making health insurance accessible for all.
Position Details
- Role: Full-time / Seasonal
- Pay: $16.00/hr + performance incentives
- Location: Remote (Work from home)
What We're Looking For
We seek reliable, self-driven individuals committed to delivering outstanding customer experiences in a supportive environment.
Requirements ✅
- Be 18 years of age or older
- Complete background check and drug test within 3 days
- Dedicated, private, and secure workspace
- Personal device with a functioning camera required during training
- Full attendance for a paid 3-week training period
- Minimum internet speed of 35 Mbps via Ethernet
- Cable/Fiber broadband internet with a hard-wired Ethernet connection — mobile internet or Wi-Fi extenders are NOT compatible
Key Qualifications & Responsibilities
Essential Responsibilities 📝
- Handle inbound and outbound calls with professionalism
- Consistently deliver excellent customer service
- Manage customer accounts and provide technical support
- Accurately perform application data entry
- Respond to online chat inquiries as assigned
- Follow defined procedures and policies
- Apply creative problem-solving skills
- Adapt to changing projects and updates
- Prioritize tasks and manage time effectively
- Complete extensive self-study, training, and testing — passing exams is required to proceed through training and certification
- Follow communication guidelines across all channels
Qualifications ⭐
- Moderate to advanced computer skills
- Strong aptitude for learning new technologies
- High professionalism and motivation
- Excellent verbal and written communication skills
- Comfortable working remotely from home
- Self-motivated and success-oriented
What We Offer 🎁
- Paid comprehensive training
- Full-time, seasonal employment
- Performance and attendance-based incentives
- The convenience of working remotely from home
- Collaborative, supportive team environment
- 401(k) matching program
- Individual Coverage Health Reimbursement Arrangement (ICHRA)
- Paid time off (PTO)
Preferred but Not Required Experience
- Previous customer support or technical support roles
- Experience with Group or Individual health insurance, or the Affordable Care Act
- Call center experience
- Familiarity with CRM systems and practices
- Spanish bilingual skills (a plus)