Lensa Is Hiring A Spanish Bilingual Customer Service Reps

🌟 Join a dynamic team as a Bilingual Customer Service Representative in a fully remote role, supporting auto insurance verification for a leading financial services company! 🚗💬

About Lensa

Lensa is a career platform dedicated to helping job seekers find excellent opportunities across the United States. Please note, we are not a staffing firm or agency; we promote jobs on LinkedIn on behalf of our clients, recruitment agencies, and marketing partners. Clicking "Apply Now" or "Read more" will redirect you to the employer's site, where your data is subject to their policies.

Position Overview: Spanish Bilingual Customer Service Representative

Work from home with a reputable third-party financial services provider, focusing on auto lease and loan insurance issues. This role involves supporting customers through informational calls to resolve insurance inefficiencies.

📝 Job Responsibilities

• Contact customers regarding auto leases and loans to address insurance-related issues, such as cancellations, missed payments, or document discrepancies.
• Assist customers by gathering necessary information on behalf of insurance providers like Capital One, GM, BMW, Audi, and Credit Unions.
• Provide informative, non-sales, and non-collections support during calls.
• Make approximately 14 calls per hour, staying 100% on the phone throughout the shift.
• Verify insurance details with agents (e.g., check deduction amounts).
• Upload and update information on the company's internal platform.
• Leave scripted messages when insurance agents do not answer, following client-approved messaging guidelines.

Main Position Details

• Start Dates: March 30 or April 20
• Pay: $16.00 per hour
• Training Schedule: First 3 weeks, 8:30 AM - 5:00 PM CST, involving classroom instruction, shadowing, and supervised calls
• Work Schedule: Must be available for one of the following options:
• Tuesday - Saturday, 10:30 AM - 7:00 PM CST
• Location: 100% Remote
• Duration: 3-month contract with potential to become permanent

Qualifications

• High School Diploma or equivalent
• At least 1 year of customer service experience
• Bilingual in Spanish and English
• Ability to type at least 30 words per minute
• Comfortable being on the phone all day

Job Type & Location

This is a Contract-to-Hire position based out of Dallas, TX.

Pay and Benefits 💼

The hourly pay range is $16.00

Eligible benefits (may vary depending on employment status) include:

• Medical, dental & vision insurance
• Critical Illness, Accident & Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth options
• Life Insurance (including voluntary options for employees and dependents)
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO), Vacation, Sick Leave

Workplace Environment 🏡

This is a fully remote role, allowing you to work from your home office.

Application Deadline 📅

Applications are expected to be accepted until March 31, 2026.

About TEKsystems

We are partners in transformation, helping clients leverage new opportunities through innovative solutions. With over 80,000 team members working globally, we serve more than 6,000 clients, including 80% of the Fortune 500 companies. TEKsystems specializes in Full-Stack Technology Services, Talent Solutions, and driving business change. We are an Allegis Group company.

Our Commitment to Equality

TEKsystems is an equal opportunity employer. We consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.

Contact & More Info

If you have questions about this role, please contact support@lensa.com.