GetInsured Is Hiring A Spanish Bilingual Customer Service Representative

Join Our Team as a Remote Customer Service Representative! 🌟

GetInsured is excited to expand our team! We're seeking reliable, dedicated, and self-driven individuals to join us as Remote Customer Service Representatives. Come be part of a positive, motivating environment where you can grow professionally while making a real impact during these changing times.

About GetInsured

We currently have the largest state-based marketplace footprint, empowering millions with consumer-friendly interfaces and decision support tools. Our award-winning cloud-based enrollment solutions serve state exchanges, brokers, insurers, and consumers, making health insurance simpler and more accessible for all.

Position Details

• Type: Full-time / Seasonal
• Pay: $16.00/hr. + performance incentives
• Language Requirement: Spanish Bilingual (preferred)

Requirements ✅

• Must be 18 years or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required during training
• Full attendance commitment for the 3-week paid training
• Internet speed of at least 35 Mbps via ethernet
• Cable/Fiber Broadband with hard-wired Ethernet connection required
• NOT compatible with mobile internet, satellite, Wi-Fi, or Wi-Fi extenders

Desired Qualifications 🌱

• Moderate to advanced computer skills
• Comfortable learning new technology
• High professionalism
• Excellent verbal and written communication skills
• Ability to work effectively from home
• Self-motivated with a success-driven attitude

Essential Responsibilities 🛠️

• Handle inbound and outbound customer calls
• Provide top-tier customer service consistently
• Manage customer accounts and technical support
• Input application data accurately
• Respond to online chat inquiries as assigned
• Follow established procedures and policies
• Apply creative problem-solving skills
• Adapt to changing projects and updates
• Prioritize tasks and manage time efficiently
• Complete extensive self-study, training, and testing — certification eligibility depends on passing exams
• Comply with communication guidelines across all channels

Qualifications 💼

• Proficient computer skills (moderate to advanced)
• Quick learner of new technology
• Professional demeanor
• Strong verbal and written communication skills
• Comfortable working remotely
• Self-motivated and goal-oriented

What We Offer 🎁

• Paid training program
• Full-time, seasonal employment
• Performance and attendance incentives in addition to base pay
• The convenience of working from home
• Supportive and collaborative team environment
• 401K match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (Not Required) 📝

• Experience in customer support or technical support roles
• Knowledge of Group/Individual health insurance or the Affordable Care Act
• Experience working in a call center environment
• Familiarity with CRM systems and practices
• Spanish bilingual skills a plus