TELUS Digital Is Hiring A Solutions Consultant

Excited to start a new career opportunity? Join TELUS Digital Bulgaria as a Solutions Consultant with Polish and English skills, based in Sofia, Bulgaria, and enjoy comprehensive relocation support! 🚀

About the Role

Become part of a dynamic team dedicated to delivering exceptional customer service for the world's largest search engine. Your strong communication skills will help users maximize their product experience and ensure their satisfaction.

We Offer:

• 🔄 Flexible contract conditions (temporary employment, part-time options)
• 💶 Relocation Bonus: €1,500 Gross (paid in 2 installments) — to support relocation and initial rent costs
• 🏠 21 Days of Company-Provided Accommodation upon arrival, with assistance in finding a long-term home
• 🎓 Fully paid training
• 📈 Stable job and career development opportunities
• 🩺 Additional health insurance
• ✨ More than fifty benefits and services to choose from
• 🌍 Positive international working environment
• 🤝 Support and continuous learning

Key Responsibilities:

• Deliver professional support for products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools
• Engage customers via multiple channels, including phone, email, and chat
• Resolve inquiries within agreed SLAs, leveraging knowledge bases and protocols
• Consistently meet or exceed goals for call handling time, first-call resolution, and satisfaction scores
• Collaborate with team members to share best practices and enhance the knowledge base
• Participate in ongoing training to stay updated on product knowledge and industry trends

What You'll Need:

• 🗣️ Fluent Polish and English communication skills
• 🤝 Strong interpersonal abilities and customer service orientation
• 📋 Ability to follow structured guides and processes
• 🔍 Excellence in active listening and problem-solving
• 🚀 Adaptability and quick learning of new processes and technologies
• 🔥 Self-motivation and passion for customer satisfaction

Ideal Candidate Profile:

• Customer-focused mindset with a drive to deliver exceptional service
• Excellent communicator, capable of explaining complex concepts simply
• Proactive problem solver capable of troubleshooting and finding creative solutions
• Team player who shares knowledge and positively contributes to team dynamics
• Open to change, quick learner, and able to maintain composure under pressure

The best part? No tech background needed! We’re seeking enthusiastic individuals eager to learn, with comprehensive training provided to help you succeed. 🎓

Join Us!

At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result! 🌟

Does this sound like the perfect job for you? APPLY NOW!

About Us

TELUS Digital Bulgaria is the largest employer in the Customer Experience (CX) industry in Bulgaria, with over 4,600 team members. We provide a broad portfolio of services — designing, building, and delivering next-generation digital solutions, AI, and customer experience services. Our primary focus is strictly adhering to client procedures and practices. We are an independent outsourcing provider and do not act as a local partner of any company. 🌐