Teleperformance USA Is Hiring A Social Media Content Moderator French Bilingual

Join our team as a Customer Service/Support Specialist and be a part of a global, digitally-driven business dedicated to delivering innovative services that help top brands operate sustainably and efficiently. 🌍✨

About TP

TP is a worldwide leader in digital business services, with over 500,000 passionate professionals speaking more than 300 languages. Our extensive reach and local presence enable us to support our communities, clients, and the environment effectively. 🌱🤝

Position Highlights

• Full Paid Training to set you up for success 💼
• Competitive Benefits including Medical, Dental, Vision, 401(k), and more 🩺🦷💼
• Work environment that is collaborative and engaging
• This role is based on-site at our Port Saint Lucie, Florida location 📍

Social Media Content Moderator Role

If you are a social media enthusiast with a knack for digital technology, this role is perfect for you! As a content moderator, your primary responsibility is to ensure user-generated content adheres to community guidelines. 🔍📹

Key Responsibilities

• Review and evaluate graphic images, videos, and text content to ensure compliance with community standards ✔️
• Escalate content that violates platform policies 🚩
• Participate in ongoing refresher training to stay updated on policies 📚
• Classify, review, or eliminate sensitive content uploaded by users according to client parameters 🔒
• Investigate and resolve complex content issues within specified turnaround times 🕒
• Handle customer information securely, complying with confidentiality policies 🔐
• Contribute insights and feedback to improve processes, policies, and platform features 💡
• Stay current with workflow modifications, guidelines, and community standards 📖
• Navigate diverse internet platforms including social media and commercial websites 🌐
• Moderate content that may be traumatic, sensitive, or offensive with professionalism and care ⚠️

Qualifications

• Education: High School Diploma or equivalent 🎓
• Experience: Minimum of 6 months in customer service or related roles 💼
• Must be 18 years or older age 🔞
• Proficient with desktop computers and familiar with Windows systems 🖥️
• Preferred: Customer service or sales experience 🛍️

Desired Skills & Traits

• Process Excellence: Follow procedures diligently and prioritize customer satisfaction ✅
• Emotional Intelligence: Maintain open-mindedness, critical thinking, and proactive problem-solving skills 💡
• Ability to review and monitor social media content effectively 📱
• Comfortable reviewing potentially inappropriate or explicit content 🚧

Our Commitment

We believe that happy, healthy employees are the key to productivity, creativity, and engagement. We are dedicated to fostering a culture of inclusion and diversity where everyone feels valued and respected. 🌈🤝

Equal Opportunity Employment

We are an EOE/Disability/Vets employer committed to providing equal opportunities for all applicants and employees. 🌟