Teleperformance USA Is Hiring A Social Media Content Moderator French Bilingual

Join TP — a global leader in digital business services — where you'll have the opportunity to make an impact, grow your career, and work in a dynamic environment that values innovation and teamwork. 🌍🚀

About TP

TP is a worldwide, digital business services company dedicated to delivering advanced, technology-powered solutions that help the world's top brands operate more efficiently and sustainably.

With a team of over 500,000 passionate professionals speaking more than 300 languages, our global reach combined with local presence enables us to positively support communities, clients, and the environment.

Benefits of Working with TP

• 🎓 Paid Training
• 💰 Competitive Wages
• 🩺 Full Benefits (Medical, Dental, Vision, 401k, and more)
• 🌴 Paid Time Off
• 🤝 Employee Wellness and Engagement Programs

TP and You

Our balanced approach blends high-tech innovation with high-touch service, combined with deep industry and regional expertise, to make people's lives simpler, faster, and safer. We empower companies to adapt quickly to evolving needs and are committed to delivering excellence in everything we do. As part of TP, you'll be a vital contributor to this mission.

Imagine starting as the eyes and ears of our team—handling customer inquiries and discovering creative ways to respond. Working in a collaborative and engaging environment, you'll interact with diverse individuals, and no two days will be the same. As you grow and challenge yourself, you'll unlock new potential and opportunities. 🌟

Did you know? Our Chief Client Officer began her career at TP as an agent and rose to the highest levels of the company. At TP, the sky's the limit! 🚀

This role is based onsite at our Port Saint Lucie, Florida location.

Your Responsibilities

As a Social Media Content Moderator, you'll play a critical role in maintaining a positive social experience by reviewing user-generated content. This includes examining graphic images, videos, and text to ensure compliance with community guidelines and escalating any violations. If you're passionate about social media and proficient with digital technology, this position is ideal for you!

• 🔍 Review content to ensure community standards are met with high accuracy and quality
• 🔄 Participate in regular refresher training to stay updated on policies
• 📊 Meet performance indicators and client-specific parameters
• 💼 Review, classify, or remove sensitive content uploaded by users per client guidelines
• 🕒 Investigate and resolve complex content issues within established turnaround times and quality standards
• 🔒 Adhere to confidentiality policies and handle customer information securely
• 📚 Engage in ongoing training to enhance your role
• ✅ Follow all instructions, procedures, and policies relevant to your duties
• ⚠️ Moderate traumatic, sensitive, and potentially offensive content responsibly
• 💡 Provide insights and trends to improve processes, policies, and products
• 📝 Stay current with workflow changes and community standards

We seek fearless individuals—those inspired to deliver excellence in every aspect of their work. ✨

Qualifications

• 🌐 Experience navigating internet websites, including social media and commercial sites
• 🚫 Comfort reviewing inappropriate or explicit content
• 🔍 Attention to detail
• 🎓 High School Diploma or equivalent
• ⏱️ Minimum of 6 months customer service experience
• 🎂 Must be 18 years or older
• ⌨️ Ability to type at least 25 words per minute
• 🖥️ Familiarity with Windows-based systems and desktop applications
• 🤝 Customer service and/or sales experience preferred
• 🎓 College degree preferred but not required
• 🔒 Dependable with predictable attendance

Key Competencies

• Process Excellence: Commitment to following procedures and delivering excellent customer service
• Collaboration: Ability to work effectively with team members, supervisors, and support units
• Communication: Strong listening, verbal, and analytical skills
• Organization: Ability to manage tasks efficiently and adhere to standards