TEKsystems Is Hiring A Service Desk Analyst

Join Our Team as a Remote Bilingual French and English Help Desk Analyst! 🌍💻

TEKsystems is seeking an experienced Bilingual IT Help Desk Analyst to provide top-tier technical support in a dynamic, remote environment. This role offers excellent growth opportunities for tech enthusiasts passionate about solving problems and building long-term careers in IT.

✨ Why You'll Love This Role

• Gain exposure to enterprise-level technologies and diverse platforms
• Contribute to a growing, innovative organization 🚀
• Collaborate with both local and global users 🌎
• Opportunity to improve processes and make a meaningful impact
• Partner with experienced IT teams and enhance your technical skills

🛠️ What You'll Do

As the primary support resource, you will deliver end-to-end technical assistance, ensuring an outstanding user experience across various platforms and solutions.

🔑 Key Responsibilities

• Serve as the go-to support for help desk and IT issues
• Troubleshoot hardware, software, and network problems
• Manage and resolve tickets efficiently, maintaining SLAs and best practices
• Handle onboarding for new hires, including account creation and equipment setup
• Support Windows 10/11, macOS, Linux, VDIs, and tablets
• Assist with Active Directory and Group Policy administration
• Support business applications, SaaS tools, and collaboration platforms
• Troubleshoot and manage MDM solutions
• Maintain standard and custom system images
• Assist with server, networking, phone systems, and VPN access
• Document solutions and contribute to improving IT processes
• Escalate complex issues to relevant IT teams when necessary

🔍 What We're Looking For

Experience in:

• IT support environments
• Fluency in French and English
• Windows and macOS desktop support
• Active Directory and account management
• Office 365 and G-Suite support
• SaaS applications like Okta, Slack, Zoom, Jira
• MDM platforms such as JAMF, Kandji, or similar
• Ticketing system management
• Network and hardware troubleshooting
• VPN and access support
• Deployment, configuration, and maintenance of end-user devices

Ideal Candidate Traits 🤝

• Passionate about technology and continuous learning
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Comfortable working independently and within a team
• Organized, proactive, and accountable

📍 Job Details & Benefits

Type & Location: Fully remote, Contract position based in Wyoming, MI

Salary: $18.00 - $23.00/hour

Benefits include:

• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital plans
• 401(k) Retirement Plan with pre-tax & Roth options
• Life Insurance (Voluntary Life & AD&D)
• Short & long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits 🚗
• Employee Assistance Program
• Paid Time Off (PTO, Vacation, Sick Leave)

Workplace Type: Fully remote 🏡

Application Deadline: Anticipated to close on May 1, 2026

About TEKsystems 🤝

We are partners in transformation, helping clients harness new opportunities with innovative solutions. Our global team of 80,000+ works with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services, Talent Solutions, and real-world application, we collaborate with visionary organizations to drive positive change. TEKsystems is part of Allegis Group.

We are an equal opportunity employer and consider all applicants regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any legally protected characteristic.

Our Commitment to Impact 🌍

At TEKsystems, we focus on accelerating business transformation through strategy, design, execution, and operations, unlocking value and fostering growth. We build tomorrow's success stories today, making a positive impact globally. Learn more at TEKsystems.com.